The National Automotive Parts Association, also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items in North America.
NAPA AUTO PARTS (napaonline.com) has 288 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Claim this listingAuto Parts & Wheels · Alpharetta, Georgia
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Showing 233 reviews with 1 star · Clear filters
Terry Van B.
Napa salesman sold me the wrong brake pads a few years back. I found out when I finally went to install them. Didn't have my receipt, but they were new in the box with Napa written all over them. The salesman would not exchange them for the proper brake pads or even give me a major discount even though he could have put the pads back on the shelf.
Yvon G.
they will sell you the defect part that the garage return to them wend you buy at the store,after good luck to have your money back it s a real rip off,dont buy electronic there,,,price is to coasty
Sara
I brought my vehicle to Napa on Aug. 17th /23 in the evening because my gear shifter was locked and I needed a new belt. Note: There was nothing wrong with the transmission. I received a call from the manager, Ali Smyth, early the next morning. She proceeded to give me information about cost for repair and recommended a full inspection of my vehicle. This service totaled over $800, and could potentially be in the thousands after labour/extra parts for issues that have not yet been determined. I explained that I was not interested in a full inspection and only wanted a new belt and the gear shifter inspected. Ali became irate. She raised her voice to me, interrupted me while I was speaking and was overall rude to me on the phone. I asked to speak to another staff member and she refused. She said, "I am the manager, so you will speak to me." I did not request to speak to the manager, and honestly I would have been happy to speak to anyone else other than her. When I requested to speak to someone else a second time, she hung up the phone on me. I called right back and another staff member answered the phone. We discussed the conversation between Ali and I. I explained that I only wanted the belt replaced on my vehicle with no other work to be completed. I came to Napa Auto to pick up my vehicle the same day (Aug 18 /23). The staff member at the counter and I spoke about my conversation with Ali. I said that I would give her the opportunity to apologize if she felt inclined to do so. The staff member went in the back to speak to her about it, but returned saying she was no longer in the building and wouldn't be returning until much later. I have not received an apology or a follow-up call from Ali. In the end, I was charged $295.01 for a new belt. Due to this experience, I will not be returning to Napa Auto in Innisfail.
Jonathan S.
NAPA UK just an example, to start with I ordered and paid for a funnel and a cheap looking tyre inflator just over £18.71 posted when I opened the parcel I had a spark plug and a piece of rubber hose. I also ordered other stuff before that came and I just got spark plugs instead of the thing on my online order. Also about £130 for various items,(I have them on an ordered list with pictures and a description) that I paid for and instead I received a box with 9 random spark plugs. That has to be the worse online shopping experience of my life, but judging by the trust pilot score poor service is the norm. I shall now be avoiding NAPA professionally and warning all my associates in the trade to do the same. I really can't understand why a large company would do such a thing
mike T.
Awful company. I ordered a 7 dollar item online and it said free shipping. After the order goes through i get an email saying they charged me 10 dollars for shipping. I immediately call them to cancel the order stating Ill just pick it up at store. They refuse to cancel it and I was forced to call the credit card company and have it cancelled. Evil rotten company
customer
I ordered a Gates waterpump from NAPA online as the local store didn't have it. Whoever shipped it, just put a lable on the original flimsy box (no packing) and of course the part was damaged. Looked at the websire and it said I could take it to the local NAPA store for exchange. The local NAPA store in Westminster, MD said they don't do exchanges or refunds as they are not a company store - they are an independent. After way too much time on the phone and computer, I finally got a label to return the pump for a refund. Good news is I purchased the exact same pump on Amazon for half the price and it arrived double boxed and packed with bubble wrap - no damage. NAPA sent me a request to review my expereince so I did. They took exception to me pointing out the part was improperly packaged, part was damaged and I bought the part elsewhere for less. They refused to post my review, so I'll post it here...
Dave W.
Item was delivered to the wrong address (the right address was given to NAPA). I was told it would take weeks before they could send out a replacement item. Cancelled all of our orders with NAPA and will never use them again. Buy local and forget this scammer.
Blake C.
This review is for Lane Ave in Jax Fl.As a Napa consumer, we are told our experience will be above and beyond the rest for the higher price we pay for parts. However my experience was as follows. No help wass offered to remove my battery which needed just a top off. No tools available no assistance was offered. Not the service I expected for the higher price. A lessen learned. Did I mention I am handy capped?