NAPA AUTO PARTSReviews of napaonline.com

I called the Hopewell, VA store today. I asked if they found a wallet. The manager, Frank, said he didn't think so but would ask the other employee. I heard the other guy said "actually, yeah." I was put on hold until the manager came back and said "no, we didn't find a wallet." I told him I heard the other guy say they did. He said he didn't know why I'd think I heard that, but they didn't find one and hung up on me. I thought maybe they didnt find a "lady" wallet, and they meant they didnt have one of those. I went down to the store to inquire about the wallet. He said they don't have one. I asked if they had a "lost and found" he could check. They don't have a "lost and found". I spoke of the phone call, and Frank told me they think an employee took it home. That employee would be back on Tuesday. They would ask him on Tuesday, and they would let me know then. He wishes they had put it in the safe, but they didn't. I think Frank got flustered and didn't know how to handle the situation. I was also confused. I heard them clear as day say there was one found, but Frank told me nobody said that and he hung up on me instead of explaining. He could have said, "we thought there was one found, but there wasn't one in the safe. If we do find it, we'll give you a call back. Would you like to leave a phone number?" Why are employees taking "found" items home? Especially wallets? Why DON'T they have a "lost and found"? Whether or not this man took the wallet home, this store needs to take a course in how to resolve issues, what to do with lost and found items, to make a lost and found location, and HOW to handle important found items. Very disappointed in Napa and their managing abilities today.

On their website they advertise the oil at 25.95 but when you google napa motor oil it comes up at16.99, so what price is good? Iam tired of all these companies bait and switching their products ,could someone explain this to me.ifyou going the store and ask,they saying a internet price,but even when ordered online it's still the higher price,so thanks napa for doing everyone wrong .

Local NAPA (Bridgewater NS) mechanic tried to con me. After my trusted (non NAPA) mechanic serviced my car he strongly advised an alignment and stated, 'everything steering wise is tight, but the alignments is tearing the outside right tire'. On this advice I booked an appointment at NAPA. I arrived at the scheduled appointment time and was told it would be about an hour, two hours later, no call so I call them. Turns out they were refusing to do the alignment due to a loose tie rod left side, and wated me to pay extra... It's really nice to have a mechanic I can trust implicitly. The NAPA mechanic that looked at my car tried to con me, flat out tried to cheat me into paying for work I don't need. The tie rod is fine and was checked again by a mechanic I trust. These lot are crooks, be wary.

I worked for NAPA as a delivery driver,I was hit broadside on my passenger side by a dump truck.I was told my job was secure.A week later the car I was driving was totaled.I was told that we should part ways.

you know what I hate getting my ears blow out. i'm just listening to music and I get a napa commercial that's unreasonably loud and makes my ears ring. and want to know what's funny it was an ad about their "silent" breaks. the part that blew out my ears was the beginning and the end when they scream napa just tone it down a little bit please.

Started off as an excellent experience, and quickly went south. My order was delayed, there were no functional shipping updates. The links in the email were broken. I had to message customer service and wait a day for a response. My part arrived several days later, but didn't match the description. Several pieces were missing, and the included batteries were dead. To make things worse, it took an odd battery that cost way more than standard AA type would. I messaged customer service and all I get is some bull scrap portal that doesn't allow me access. This is just terrible, I see how people get frustrated with napa. They used to be the go-to place, now they suck.

There was a time, not so long ago, as far as parts go NAPA had them if no one else did. I called two local stores in Greensboro , N.C only to find out NAPA does not have a listing for front brake lines on a 1965 Pontiac Lemans. I called O’Reilly’s and not only did they carry them, they had them in stock.My how times have changed!

they sold me ac machine which didnt work they then gave me another one that does not work either. poor customer service have barely responded from the start will not refund money. everyone needs to a call department of fair trading and accc on this company so they dont get away with there scams simon adam and brad from burleigh store and the ones that have ripped me of do not trust them.