NAPA AUTO PARTSReviews of napaonline.com

Ignored by counter staff whilst he talked to Napa telephone sales team about there weekend.. No items in the shop have been priced !! Poor management = poor customer service !!

To whom it may concern; on 8-21-24 (863-4I3-1100. ordered a part from Jose at the Lakeland Florida store. He said it would come in the next day, took my name and number, and told me he wouldn't be there the next day and someone else would call me. At the same time, I needed some paint mixed up and he said only the Tampa branch could help me and gave me their number and told me to ask for amanda. (813-933-8744) I called and asked for amanda and the person told me to hold for a minute. 9 minutes and 40 seconds later a person answered the phone and told me that amanda was on break. She was apologetic. That helped as I was upset. She said she would have amanda call me when she returned. She did and told me they didn't have the formula for what I wanted. so I bought it on line. Next day I heard nothing by 1:00. So I called and Jeff answered the phone and said to hang on. 10minutes and many seconds went by before he came back. I told him what Jose had told me about my part coming in and he said he would go look. He came back and said nothing was there and he had no notes to get hold of me. So I gave him my name and number and he said he would get back to me. I have heard nothing from anyone there so far and this is Friday 8-23-24 at 2:30. I went on line and ordered the part as I have no trust in this Napa. Just thought someone should know about this as while I was on the phone waiting the recording bragged about napa and what you do for your customers. REALLY? So I went to send this to someone after I finished writing this out, and the site said I only have a maximum amount of 1000 letters to use. It never said anything in the beginning to let me know that. What a pathetic experience !!! Randy Giesel 863-665-0620 Lakeland Florida 33801

Closed before closing hours

Worst experience ever. Someone has charged a auto service to an account under my name and no one wants to handle taking care of it. So far two phone calls with one for twenty minutes and the last for ten minutes. This is the second time for same charge in the last couple of years. I closed my account over this and it still happens. I used to buy all parts needed for our vehicles from NAPA. I will give the business to someone else that appreciates it.

I had a old gift card & tried to use it for parts, manager stated the mag strip was bad, contacted corp for a fix several times, they requested pics of the card which i sent, got a email back stating they have not received a response and closing the case.. WFT

Napa advertises ability to recycle oil and other fluids. Got up early to do so only to find out that they only allow recycle if you buy from them. Nothing about that on their website. #FalseAdvertising #Beware

Stuck on side of interstate, while waiting for Tow I looked on Napa for my parts, all were in stock, seen it said buy online pickup in 30 minutes, so looked at the full disclosure and shows up to 2hrs. Ok not an issue. It was 6pm and they close at 8pm. Worse case was I pick up next day in morning. Did my order paid online, got my confirmation email and Now it shows 4 days to pick up parts that are in stock. Maybe thats just a precautionary thing I thought. Well next day i called asked if my parts will be ready, they said yes they are in stock but your order will not be filled until date on email. So now i have 600$ spent on parts I cant get for 4 days, by the time i get reimbursement by canceling the order will be past the 4 days, so cant just go to a part shop that wants to sell parts. So now im trying to figure out how to get back and forth to work 120 miles every day, because NAPA falsified information to make a sale. If i knew was 4 days, i would just went there and purchased the items. Now im broke so cant get from anywhere. Anyone recommend a good parts store? Been doing business with Napa for 20+ years, Im done now, add to my list of places that do not want business.

I ordered a part online, they placed a hold for the cost of part plus a percentage on my bank account. I picked up the part and the price of the part was taken from my account but the hold stayed for 2 weeks. I accrued overdraft fees during that time. I spoke with customer service 5 times about the issue and they did nothing to help me even though I proved there error.