The National Automotive Parts Association, also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items in North America.
NAPA AUTO PARTS (napaonline.com) has 288 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Claim this listingAuto Parts & Wheels · Alpharetta, Georgia
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Auto Parts & Wheels · Grovetown, Georgia
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Auto Parts & Wheels · Atlanta, Georgia
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Auto Parts & Wheels · Atlanta, Georgia
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Showing 233 reviews with 1 star · Clear filters
Bob B.
Went to the store in Waukesha Wi on Manhattan dr . they ordered a part which was wrong , they had to order the part and had it shipped . They refunded me on the part but not the shipping . I will never go there again !
Vicki C.
Ordered a part online it was bad they wouldn't do anything about it unless I got a diagnosis from a mechanic saying it was bad part was about $150 so now I have to eat that $ and buy again from somewhere else
Michael F.
Absolutely positively the worst online ordering experience I have ever had. part is already 2 days late, local store knows nothing about the order, 800 number doesn't work. Put in email finally got a number that would work 1-(877) 805-6272 (your welcome in advance) called and finally got the order cancelled. This was my last napa order. I will drive the extra few minutes to an autozone or o'reillys.
Ben D.
Price gouging Phone the rearest napa store an hour away for price and availability for a clutch kit and fly wheel for my corolla, $340 was the price given, in stock, i told them, "I"ll be in an hour". I got there and the price had baloon to $700+. What a waiste of fuel + extra carbon in the air not to mention my time. Got the same online for $300 all in. Very dishonest company. Never again
Consumer
Didn’t even want to give it one star but had to. I work in a garage and point blank refuse to fit any napa junk the products are shocking filters not draining and filter correct. Springs that don’t fit suspension arms failing after 2 months shocking products they are cheap for a reason and don’t get me started with the brake products.
ward M.
i ordered a master brabe cylinder and there were parts missing and store was closed so i had to make it work because i had no brakes an i paid full price don t they check and make sure all the parts are there i am not happy and would like a discounted proce no
James L.
Went online to purchase auto parts. The online portal "CLEARLY STATES" 20 percent off orders over 120 dollars. I purchased items totaling 121.00 dollars. When I went to checkout, the 20 percent discount was not credited. So I called customer service and they were "NO HELP" !!! I felt that NAPA Auto Parts "was" a grade above the Advanced Auto and Autozone. NAPA Auto is not a reputable outfit. I always like to patronize local business but NAPA is now going to receive ZERO business from me. I will buy from Amazon where parts and tools are less money and customer service is way better. 20 percent off you order is a NAPA Auto Parts SCAM !!!
Rick M.
DO NOT purchase through their online website. If you need to return the items they charge 25% restocking fee and 25$ return shipping fee. Outrageous way of doing business.