The National Automotive Parts Association, also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items in North America.
NAPA AUTO PARTS (napaonline.com) has 288 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Claim this listingAuto Parts & Wheels · Alpharetta, Georgia
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Auto Parts & Wheels · Grovetown, Georgia
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Auto Parts & Wheels · Atlanta, Georgia
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Showing 233 reviews with 1 star · Clear filters
Autocare C.
Over £500 out of pocket due to a faulty part return. Chis is refusing to take or return my calls. My customer is without their vehicle, which remains blocking a ramp in my business. Please explain why a replacement part or refund is being completed. Trading standards and county court proceedings will be my next port of call
Teagen H.
Horrible experience trying to buy a part online. Was sent the wrong part and the process to return it and get the right part that I already paid for is an absolute nightmare. Take your money LITERALLY anywhere else.
Greg
Ordered a wheel bearing online. Payment is committed and the order has died somewhere internal to NAPA. I was supposed to receive this in two days but it's been over a week and three phone calls. Nobody at NAPA can help as the warehouse "isn't responding" to their emails. They won't issue a refund without the warehouse shipping the part and me shipping it back.... and it looks unlikely I'll ever receive the part. $170 GONE.
Erick A.
I placed an online order shipped to my house on July 2 2025. I order 5 parts said I would have them by the 6th of July. Did not have one part by the 6th. Parts started showing up from the 7th to the 10th of July. On July 10th finally got last of 5 parts ordered. Opened package to see part box Opened part box and there was no part in box,I waited 8 days for an empty box. Immediately called Napa to let them know about this failure. They cared more about who delivered the package,and who filled the package than getting me my part I ordered and paid for. I was told I would be notified within 24 to 48 hours and never happened. I called back for second time 5 days after,with no resolve,called back after 15 days of making order and still no time line when I'm getting my part. Do not order anything from Napa and have it sent to your house. I ordered on July 2 2025 and today is July 18 2025 without an answer or part from Napa. I don't think ther u realize there a car parts company. I repete don't order anything online and shipped to your house. I'm still waiting to be able to fix my vehicle,and Napa only cares about who packed and shipped the part. Worst customer service I've ever seen from a car parts store. Won't last long if this is how you take care of paying customers. Do not order online parts from Napa, you won't get your parts and they don't care.
KARL B.
Very disappointed in the service received, staff were un helpful and didn't care I was £90 out of pocket for a product they couldn't find even with a confirmation of delivery.
Joyce L.
I had 3 starters replaced in less than 5 years, tomorrow I have to get a fourth starter replacement, besides 3 batteries & 1 alternator, your evil will be repaid, that's ridiculous, but I'm truly grateful thankful blessed GOD😇
John D.
Low quality parts, poor customer service and they will not warranty any of their tools, parts or equipment they sell. Manager at Wheaton, MN location has no customer service skills and probably shouldn't have a job that has anything to do with customer interaction!
Drew G.
Napa doesn't honor the warranty on their batteries unless you have original receipt