Allan R L.
I agree with Sam Bergman
I agree with Sam Bergman Rated 1 out of 5 stars 15 hours ago I have nothing more to say than in my 2 previous reviews. The technology may be okay, but most of the customer service providers had their own hearing deficits and/or just didn’t comprehend what I was trying to tell them. I would never consider them again. Allan, I am an 81 year old VETERAN with around 80% hearing loss. The advertisements and pictures I viewed are deceiving, nothing to compare size to like the average size person's Thumb. Opening the Box and seeing the size of these two units visibly for the first time I said to my Wife your old earrings are bigger than these two hearing aids and I'd like to see you put them on Today? Besides, with me I have my Index Finger missing on my Right Claw. The instructions were worse than when I was studying for my Pilots Licenses when I was in my 20s. We tried anyway. I needed 6 Hands to just see and try to even activate the first RED Right Ear Unit. That was a calamity. After an hour I just packed everything back in the Box and put it in the original USPS Envelope it came in and then the Disrespect Started. I contacted NANO and told them I would LIKE TO RETURN THEM. Well, Telephone calls Kept coming Day after Day till the Fourth of JULY when I was out on my Buddies 95 foot Party Fishing Boat. My Wife was home and I got home around 5:30 PM when she said NANO called and wanted to speak to you. REALLY ???? It's a National Holiday and I hope they are paying their Employees Overtime for the Day. What did they want? She said they said they can only speak to YOU and wouldn't say any more. Finally, yesterday I called them and spent over FOUR Hours on the Phone on HOLD waiting to speak to a Return Department What ever they call them? Never Happened !!!!!!!! at 5:30 PM I asked my Wife please call the Credit Card and ask them to put a hold on this Payment to NANO and after a short explanation she hung up and we went out to Dinner. I said to her after what they put us thru in the last week they have NO RESPECT for another Human Beings Time and they can GO TO HELL PERIOD !!!!!!! The only way they'll get these Hearing Aids Back now is when they send someone to our front door with a Certified Letter to pick them up. Right now, we own these Hearing Aids and the Credit Card CO will back us up. It's our Money they Handle NOT NANO's. GOD BLESS AMERICA
Response from Nano Hearing AidsJul 14, 2023
Thank you for again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We are grateful that we were able to connect with you and successfully resolve your issue by providing you with a refund. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best. - Nano Support Team