nanajacqueline.comReviews of nanajacqueline.com

I truly love this brand! I have several dresses that definitely elevate my wardrobe! I would highly recommend going to the in-person store in Beverly Hills if at all possible to try on the clothes as some of the fits are different for some collections. They have sample sales in-store with great prices which I highly recommend! You can get great deals! I did read through other comments here and noticed there are issues regarding online orders. I have ordered online a few times and had all my issues resolved. I will say, my last order was resolved by visiting the store and mentioning that my package hadn't arrived after a few months. That was settled quickly by their customer service and I received the package within a few days. Their staff in-store is always amazing and they will certainly help you if you need it! I stand by Nana Jaqueline and will continue to support them as much as I can!

Spent $1k on 2 dresses… I’m baffled at how poor the quality is. I would not be shocked if I found higher quality dupes! Insanity… all super thin polyester for the outer shell, and the cups only are satin. Don’t get me started on the zippers - Walmart clothing has better quality zippers and I wish I wasn’t exaggerating. Flimsy and sticky, hard to zip up or down even off the body.

I’ve shopped online and in store and have never once had an issue, the quality is beautiful, the packaging is so fun to receive and open and it’s truly my favorite brand

I purchased the red canvas bag and it was really pretty. I love everything I buy from this brand. It’s such high-quality and truly makes everything uniquely.

I absolutely love the clothes and accesorios from NJ! They have the absolute cutest items and they come shipped in really stunning packaging.

On early May I placed an order for two items on sale. A week later I received a notification that the items had been shipped, but weeks later no package was delivered. I contacted customer service who informed me that they couldn't tell when the items would be delivered because "they were stuck in customs". Two months later I received a notification that it was going to be delivered by Fedex. I saw that the package arrived to Minnesota but then the company called Fedex to change the delivery address and have the package send back to them, instead of me. Absolutely terrible service and a total scam. I will never buy from this place again.

I went to the store in Los Angeles last year, and I loved the dresses, now in April 2025 I bought a dress online, I live in California they sent it from California and it's stuck in some FEDEX, and it was never delivered it's almost June, I send an email to the Brand, and they ask me to contact FEDEX, I contact FEDEX they say the problem is with the Brand. $450 dollars for nothing, I have no hope of the dress arriving! Don't order online from this brand!

The dress is really pretty but clearly not worth all of that money, Quality/ Design : I thought the quality would’ve been worse due the reviews, but honestly it was ok, look a little bit cheap but it’s not as bad as SHIEN fabric ( at least ). You should know that it’s from CHINA . The fabric is unfortunately polyester but a more elaborated one though ( does not tear easily) it’s not elasticity. The zipper is ok, the elastic as well, the star pin looks cheap, I removed it !!, sewing stitches are correct, it’s a bit see-through, and the dress isn’t doubled( except the chest area , there is no dress at the core so you see everything if you’re sitting or walking the stairs, an adhesive strip at chest level to hold it in place. Size : I sized up like the comments recommended however the fabric around the neck was still tight so definitely something wrong with the design….AGAINNNN Smell : Has a strong weird smell hope it goes after the wash. Shipment : Really fast, took around 9 days, had to pay 40$ of customs fees ( the brand , don’t take charges ) Color : same as the picture *I think many people didn’t received their order because they weren’t paying the customs fees so the package stayed warehouse, but the brand didn’t seem to answer them in most case ( for any other reasons too ) !! Overall if you’re ready to spend A LOT, A LOT, A LOT of money for a AVERAGE quality dress with a POOR design , that your essentially paying for the brand, if your not scared of paying customs fees online on time, and if you’re not scared to TAKE A RISK for a shipping problem or other issues like returns ( based on the other reviews ) then go for it !! IT’S A LOVELY DRESS !!