nanajacqueline.comReviews of nanajacqueline.com

Low quality item and inconsistent sizing. Ordered size S in two dresses one is almost too tight and the other much too big. I ordered one dress in white and it was very sheer and inappropriate for a family wedding event so went to return it. Turns out since the items are made in China the new tariff laws in the US mean I have to pay to export it back into the US even though that’s where I purchased it from. Returning the item would cost me $200 ($150 tariff and $50 return label). Brand had no sympathy and said they aren’t going to help me. Don’t buy if you’re located overseas. Now out of pocket $600 because this dress is totally unwearable Edit: 17/08 they have said below they would reach out to make this right but have not contacted me at all.

Their clothing is not very well made at all and I’m going to be starting a lawsuit as well. I already have an appointment with a law firm because of how poorly made there items were. I don’t believe that they got any five star reviews. I didn’t buy all these outfits for just myself and spent about 2,500. I will update with pics later this week so everyone can see how poorly made they were.

Size 0 was way too small for someone who is consistently size 0. Fabric was synthetic and uncomfortable.

Paid just under $800 before tax and shipping for a polyester mini dress and the quality does not justify the price. The fabric feels cheap, the fit is inconsistent and oddly constructed, and the overall execution reads mass-produced rather than properly developed. What makes this worse is the lack of transparency. The brand presents itself as Los Angeles based, yet my order shipped directly from China with full tracking. If you are charging premium pricing under an LA identity, sourcing and fulfillment should align with that image. The purchasing experience was unacceptable. After ordering, there were no messages from the brand for over a month. No clear order confirmation, no tracking updates, and repeated avoidance despite follow-ups. The product was not in stock and this was never disclosed. In standard retail practice, this falls under pre-order or backorder status and must be clearly labeled before purchase. None of that was done. This could have saved people shopping for holiday outfits from ending up with nothing to wear. Instead, the item was aggressively marketed while unavailable. Ads were pushed constantly for months while the product was not ready to ship. Inventory status was not disclosed, and ads continued despite lack of fulfillment capacity. “Design” and “development” are being used to justify a price point that far exceeds their actual per-unit impact. Pattern making, sampling, and fit testing are fixed costs that get distributed across production, leaving a relatively small cost per garment. Spreading those costs across units while adding substantial margin on top results in a price that does not reflect the underlying garment. That level of development does not command a four-figure valuation per dress. The actual production cost of a polyester mini dress, including fabric, cutting, and sewing, is often in the $50 to $100 range even with decent construction. Roughly 10 to 20 percent of this price reflects the garment and development. The remainder is driven by brand positioning, marketing, and markup. The construction, materials, and scale here align with standard mass production rather than elevated garment making. This operates like a heavily marked-up drop shipping model sold on image. The issue is brands using low-cost production to reduce expenses while inflating prices to extreme levels, concentrating profit among a small group while delivering minimal value to customers. The distance and opacity in that supply chain reduce accountability, which benefits the seller and leaves the buyer with the risk. This pricing is inflated and the product does not deliver. Save yourself the disappointing, underwhelming hassle.

On early May I placed an order for two items on sale. A week later I received a notification that the items had been shipped, but weeks later no package was delivered. I contacted customer service who informed me that they couldn't tell when the items would be delivered because "they were stuck in customs". Two months later I received a notification that it was going to be delivered by Fedex. I saw that the package arrived to Minnesota but then the company called Fedex to change the delivery address and have the package send back to them, instead of me. Absolutely terrible service and a total scam. I will never buy from this place again.

I went to the store in Los Angeles last year, and I loved the dresses, now in April 2025 I bought a dress online, I live in California they sent it from California and it's stuck in some FEDEX, and it was never delivered it's almost June, I send an email to the Brand, and they ask me to contact FEDEX, I contact FEDEX they say the problem is with the Brand. $450 dollars for nothing, I have no hope of the dress arriving! Don't order online from this brand!

This is hands down the worst company I’ve ever dealt with. They flood their page with fake reviews and completely ignore real customer messages. I reached out multiple times, via email and Instagram (where I have millions of followers) and never received a single response. It’s a total SCAM. They take your money, send you cheap knockoff clothing from China, and even charge you extra through PayPal for items you didn’t order. Please be careful. Please do not buy from them. You’re better off spending your money elsewhere.

0 Stars. I ordered a coat (around 600€). After reading reviews and seeing that it’s being shipped from china I asked them to cancel the order and if I can refuse the delivery. After not responding to me I decided to refuse the delivery to avoid the return hassle and paying customs for nothing. A month later I still didn’t receive my refund. I contacted them as well as fedex. FedEx let me know the sender wanted it to be destroyed rather than being sent back. The company said they never authorized this. Both companies refuse to refund me. It’s been 3 months and I’m still waiting for PayPal to resolve my issue to hopefully get my refund back as the company refuses to cooperate with me. On top of that fed ex sent me customs bill for a package I never received!!!!!