nanajacqueline.comReviews of nanajacqueline.com

As many others have stated, this company is fraudulent. I receive a dress that I paid $515 for that was essentially a piece of mesh, seriously cannot imagine it selling for more than $60 anywhere else. I followed all return instructions and have not received a refund. I placed another order while waiting for my refund, hoping this experience was an anomaly, and not received my order at all. I reached out through email and social media to cancel my order in hopes of receiving a refund and got no response. Over a month later, I get a notification that my order has shipped. ???? Unacceptable customer service.

I tried to return an item and they never replied. I followed all their instructions. They don't honor their terms and conditions. They will take your money but not care about anything else. They are a scam.

Horrible quality Tried to return a dress but they never replied Scammers

Nightmare! Horrible service!!! Never received my money back for the dress I ordered I will not recommend to deal with this scam! They didn’t suggested a replacement either … just typical scam and stole my money

Ordered a dress in November and received an order confirmation, but no updates since then. I tried contacting them through several platforms including an email and social media but their customer service is almost nonexistent. Have not received any communication from them at all and this seems to be a common problem

This business is a scam, they never ship the order and it happened with a lot of people not only me. Please help people to not fall into scam business!

It has been 2 weeks since I ordered a dress and I've only received one "update" from them, and it was because I claimed the purchase as a missing order in order to file a claim if they didn't respond within 3 days. The "update" wasn't even an update - it was just them saying sorry for the delay but it should be processed soon, even though they already charged my account $500 two weeks before. I ordered through Instagram because I thought it would be safer than ordering directly through the Nana Jacqueline website because of the Purchase Protection Policy. However, it was still very hard to file a claim about the missing order through Instagram as they no longer have the accessible option of just pressing "file a claim" through their app. I've resorted to just disputing the transaction with my bank in hopes that they can help me get my refund back as this was an expensive purchase and Nana Jacqueline's customer service as well as Instagram's was highly unhelpful. If you look at their Instagram account comments, there are numerous reports from other customers claiming the same thing, and Nana Jacqueline will still not respond back with any resolutions.

I made an order but never even received an email confirmation. Luckily I wrote down my order number. It's been weeks and they have not sent it out. If they take weeks to prepare the order and send it out then they should say so on their website FAQ page so we can manage expectations. Also, there is no one replying to customer service emails, I asked a question months ago and no reply.