Namco PoolsReviews of namcopool.com

Purchased pool in February 21 with an install date estimated for mid June. Was told buy early since install is on a first come first served. Pool has been sitting in my garage since February. Melanie the installation coordinator out of corporate claims Peabody never sent my paperwork (Peabody Manager claims paperwork was sent in February as has it all in writing). She never put in my work order in until last week when I started making calls. Now my install date is August- months after my estimated date. I planned my whole summer around this pool. I paid around $2500 for install and not a single person is contacting me to refund my payment. I’ve called corporate almost daily. Next stop is small claims court!

My 1st time purchasing a pool and let me say it has by far been the worst experience ever!!! (Pool was purchased early March) The Store staff is and was rude, I was hung up on and then called back. When they called me back I asked to speak to supervisor who would not get on the phone. ( Very unprofessional on their part) Reached out to cooperate several times ( not once were they any help) left messages and received no calls back. I was given different dates on pool installations. Installers were very rude, unprofessional (a lot of profanity used during installation), did a horrible job excavating (where I’m paying extra to have it corrected) let’s just say I’m absolutely unsatisfied and would never use Namco again or recommend them to anyone else!!

Bought a pool and was never told that they don't install. Multiple calls out to suggested company who never answered his phone. Got the run around from the store and corporate. Said pool would be delievered in early April, but it still hasn't shown up in middle of May. Asked for a refund and it was a threw day process before we talked to someone who could actually process it. Super poor customer service. Everyone would give me different answers and no one provided help.

On March 13th my husband and I purchased a pool at your Peabody, Ma store. We settled on a lower grade pool as we did not want to wait because we wanted to have the pool for the beginning of the summer. We spoke to Miguel and we were told it would be installed the first week of June. On May 14th because I had not heard from anyone I called the Namco Peabody-after several attempts to reach someone to no avail I contacted Eric at the Westbrook ME store. Eric was kind enough to put me in contact with your customer service. I talked to Caroline on May 14th and she said she would call me back with more information-There was no call back. Monday May 17th I placed another call to customer service in the morning at 11:28 am they still did not have any information-no install date they told me-They said they would call Melanie-I then called back in the afternoon at 3:02 and 4:22. At 4:22 I asked that they let me speak to Melanie to which they transferred me to a voicemail – not sure if it was Melanie as there was no name at the beginning as to who I was leaving the email for. On 5/18 I called again at 10:37 and this time I spoke with Karen-she was putting a call into Melanie to see where I was in the installation time and she would call me back. I did not receive a call back. On 5/19 I called again at 1:16 and spoke with Jay-at this point he informs me Melanie goes according to ticket numbers and there was nothing more he could do regarding that-my options at this point are waiting, find another installer or perhaps return it all. Then asks what can I do for you! How about get my pool installed as stated in the contract that was signed March 13th!!! Why is it so hard to get a straight answer? My contract clearly states end of May/June-Nobody is being at all helpful- HOW CAN A COMPANY THIS BIG BE SO DISRESPECTFUL AND TOTALLY DISHONEST? AS FAR AS I AM CONCERNED THERE IS NO CUSTOMER SERVICE.

Some of the stuff is missing still waiting on it chemical spilled still waiting to see what they're doing going to do about that sure would like to know it's been a couple weeks

The online ordering for curbside seemed like a great idea but functionality is not good. I have an email with an order receipt with a link to track the order under my namco account online. I had to create an account and there is still nothing showing. So from what I can tell, there is no way to track my order progress. I left a voice message after being on hold with customer service to try to speak with someone and have not received a return call. I also sent an email and received no response. I went to the store and the employees were helpful but there seems to be a disconnect with information about curbside.

Emailed Namco a question and they never followed up. Called my local store to ask the question and they didn’t answer- I had to leave a message on the answering machine (w t f?) and they never called me back either. Terrible company.

Day 3 and I still did not get my refund