Namco PoolsReviews of namcopool.com

I never received the pool steps that I ordered and paid for. Someone took it upon themselves to send different pool stairs that are not even on the companies website for sale. Last I was told is that they didn’t have them and could offer a refund? It’s been over a month and I still haven’t received a refund. The company is very hard to get ahold of and customer service doesn’t respond in a timely manner. I was very disappointed with the service or lack there of in this case. As a business owner myself, very poor customer service. You don’t just send someone something they didn’t order and think that’s ok. It’s not.

The worst experience ever, very, very irresponsible and the contractor very unprofessional. Ordered the pool in March, supposed to be install at end of June, they installed two moths after the day said. They left a mess in my backyard and the said to me in person they will be clean up everything.when The contractor dug my yard I thought next day was going to start building the pool, but he appears a moth later and I pay for install the fence of the pool too, this is the day I still don’t hear anything about it. Very bad experience not recomendé NAMCO POOL at all 👎👎👎

Still waiting for my tracking number... it shipped this morning... doesn’t make sense!!!! Thanks

Consumers be aware: I’m sure they have great products if you actually can get it delivered to your house. Waited three weeks for pool stairs no contact from Namco to let me know that it was on back order or they did not have the product. My July 4 Pool party with no stairs pretty comical. Horrible customer service tried to cancel order, called 3 times, will never buy another product from there. It took over 10 day for me to get my money back to my card. What a joke.

I purchased through online sales. I was NEVER told that I could purchase install through NAMCO. I was instead given names of private installers. I scheduled an install. The installer began and walked off the job. We had waited months for the installer, so now that he walked off the job and left us with a half-built pool, we cannot find anyone else to install the pool. We learned that if we had purchased install through NAMCO, they could help but they cannot help me. I now have a wrecked yard, half built pool, and ruined summer. I WILL NEVER REFER NAMCO TO ANYONE!

I have yet to get my order it's been three weeks

I bought a proline variable speed and 2hp pool pump and I opened the box and the pump looks like someone dropped it the Mounting bracket is bent and the motor will only run on high speed low speed runs for about 10 seconds and then shuts off,I’ve tried calling and I left lots of messages and nobody calls me back all I want is a trade in or my money back

still waiting to get my pool installed that bought last year told me may do not buy anything