Namco PoolsNamco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Parrothead
The staff new exactly how to help me and had what I needed. The product has been fantastic.
Response from Namco PoolsJun 29, 2023
Hi Parrothead, thank you so much for your kind words! We're thrilled to hear that our staff was able to help you out and that you're enjoying the product. We appreciate your taking the time to provide feedback and we hope to see you again soon!
John M.
Great transaction. It was great shopping with Namco and having the ability to find a replacement filter cartridge housing at the best price anywhere!
Response from Namco PoolsJun 6, 2023
Thank you for your wonderful feedback! We're thrilled to hear that you had a great shopping experience with Namco. We take pride in offering competitive prices and a wide range of products to meet your needs. We appreciate your support and look forward to seeing you again in the future.
Lydia E.
Namco pools helped me so much My old pump decided to die this season so I needed a new pump and a filter system that was compatible together You guys ( Steve) was so polite and understood exactly what I needed My pool is up and running and I’m Happy !😊
Response from Namco PoolsJun 2, 2023
Thank you for sharing your wonderful experience with us, Lydia! We're delighted to hear that Steve was able to assist you in finding the perfect pump and filter system for your pool. We take pride in providing polite and knowledgeable service, and it's rewarding to know that we met your needs and got your pool up and running smoothly. Your happiness is our ultimate goal, and we appreciate your trust in us. If you have any further questions or need assistance, please don't hesitate to reach out. Here's to many more happy pool seasons ahead!
Susan M.
Always have what I'm looking for!
Response from Namco PoolsJun 2, 2023
Thank you for taking the time to share your positive feedback! We're thrilled to hear that we consistently have what you're looking for. Providing a wide selection of products to meet your needs is a top priority for us. We appreciate your continued support and look forward to serving you in the future.
Joe C.
Want to thank Erica T. from Poughkeepsie NY store. She is the best with customer service and has a great knowledge of pools. I showed her a picture of the algae and debris that took over my pool during the off season. Following her instructions and proper usage of the products she sold me, my pool is now sparkling crystal clear. I pass two other pool stores to go see Erica and I plan on continuing to do so. I’ve been steered wrong in the past and now look forward to speaking with Erica again with any pool concerns. She has earned my trust.
Response from Namco PoolsJun 2, 2023
Thank you for your wonderful feedback about Erica T. from our Poughkeepsie NY store. We're thrilled to hear about the excellent customer service she provided and her extensive knowledge of pools. We appreciate your trust and loyalty, and we are be more than happy to assist you with any future pool questions!
Don P.
The process of ordering my pool part was smooth and precise. So far so good...now it is a matter of when my part will ship.
Response from Namco PoolsMay 26, 2023
Thank you for taking the time to provide feedback on your experience with us. We're delighted to hear that the process of ordering your pool part was seamless and precise. We understand the anticipation regarding the shipment, and we want to assure you that we're actively working to get your products shipped in a timely manner. Your satisfaction is of utmost importance to us, and we appreciate your patience and continued support.
Michael H.
Answered all my questions, and delivered pump motor faster than promised.
Response from Namco PoolsMay 26, 2023
Thank you for sharing your feedback Michael! We're thrilled that we were able to answer all your questions and deliver the pump motor even faster than promised. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Nga M.
Large selection of pool equipment. Namco needs to get a private pool contractor affiliated with installing above ground pool. It is really hard to buy a pool without a pool contractor to install the above ground pool. I would recommend hosting a job fair to advertise the pool contractor or an open house.
Response from Namco PoolsMay 22, 2023
Thanks for leaving us a review! We are glad you found our selection to be satisfactory. We also have 3rd party contractors ready to help with installation around most of our locations. If you have any questions or concerns on finding installation help, you can contact our installation department at 860-590-9702, and click option 4 to be directed to the correct department.
