Namco PoolsReviews of namcopool.com

I had multiple problems and even contacted Jacuzzi, no response. So I guess if you buy something and have a problem with either Namco or Jacuzzi you are on your own.

I just want to say that since the new ownership has taken over, the Namco store in Nashua has gone down hill. Let me tell you the ways: 1. Customer service deplorable. Staff that works there could give a crap about you or helping you. You don't even feel welcome. 2. Half the time the product that you need is out of stock 3. Prices of the chemicals are no longer competitive 4. So disappointing when compared with the previous ownership 5. Staycation points seem to have disappeared. Can't find the record. At one point I had three accounts. Contacting headquarters is useless. They never get back to you or don't have the information

Not sure I've ever had a good experience at Namco in 20-30 years. The staff is uniformed and unmotivated... Getting assistance is difficult... Everything is way overpriced. Thankfully there are more options for pool supplies now and we no longer have to shop there.

Pump was in stock, after a week check on my order, on line, “processing”, waited a few more days, still processing next sent email to customer service asking order status. No response. A week later the Pump arrived. . Decided to check on line order status, still processing. What a joke.

You used to have the lowest price on chemicals.Now you*ve caught up to the competition.You are very high on the patio furniture.

Don't have HIDDEN CHARGES on a quote. If you quote $ 299 - then charge $ 299

I ordered the pool and had an existing account. They were unable to update my phone number and the freight company was not able to reach me and was about to send the pool back to the manufacturer. This pushed my install back and made the installer not very happy

Purchase a pool last year. So many things went wrong with that purchase. Went to store to clear some stuff up and manager arguing with customers in front with there problems.