Namco Pools Reviews | Read Customer Reviews of namcopool.com

Namco Pools Reviews | Read Customer Reviews of namcopool.com

Namco Pools reviews

Showing 197 reviews with 1 star · Clear filters

NEIL P.
Jun 23, 2022
Customer service sucks!
Customer service sucks!
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James K.
Jun 21, 2022
Stop emailing me
Stop emailing me
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Donald W.
Jun 2, 2022
No communication after order
No communication after order. Order still processing. Does that mean you do not have item to ship?
Response from Namco PoolsJun 7, 2022
Hi Donald. We see that your order has shipped and been delivered. There should have been an email updating you that your package has shipped. If you have not gotten your order yet, please call us at 866-762-3094. Thank you!
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LA from G.
Nov 24, 2021
Did not explain the process well
Did not explain the process well. And pump and filter were broken. Getting refunds difficult
Response from Namco PoolsDec 1, 2021
We're sorry to hear that you had a poor experience with us. Customer service has been notified and will contact you for a resolution. We hope to be able to make it up to you in the future as well!
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Vesna A.
Oct 28, 2021
Worst company ever
I just had to file a complaint with consumer protection in regards to Namco. My town inspector will not pass my pool as he is claiming Namco sold me a pool that is not a state complaint. I have attempted for weeks to have this resolved with Namco but they are not returning any phone calls/emails. I have chosen them believing they were a great company that would take care of their customer but sadly that is far from the truth. I been having this issue for 6 months now without resolution in sight....
Response from Namco PoolsNov 8, 2021
We're sorry for the inconvenience, Vesna. Please know that we are currently working to help resolve the problem. We hope to have the chance to make it up to you in the future as well!
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Ellen
Sep 18, 2021
Not an easy website to use and being…
Not an easy website to use and being unable to order curbside for all items makes it difficult for the customer
Response from Namco PoolsSep 21, 2021
We're sorry for any inconvenience we have caused you. We hope to have the chance to make it up to you in the future!
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michael H.
Sep 10, 2021
I ordered this on August 6th
I ordered this on August 6th. Heard nothing, called to inquire and was told it's not available yet. It took till August 27 to get a response. Why wasn't I told earlier that this was not available at this time? It is pool closing time. VERY UNHAPPY
Response from Namco PoolsSep 17, 2021
We're sorry to hear that you had a poor experience with us. Customer Service will be reaching out to see how we can make this right with you, and we hope to be able to make it up to you in the future as well!
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Holly N.
Sep 4, 2021
I never received my item
I never received my item, and I reached out to customer service and never heard anything back. I will never be using this company again. I don't even care about the item anymore as I have ordered and received what I needed from another company, but a refund would be nice!
Response from Namco PoolsSep 10, 2021
We're very sorry to hear about the poor experience you are having. Customer service has reached out and we hope to have the chance to make it up to you in the future as well.
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