Namco PoolsReviews of namcopool.com

Ordering was easy. Didn’t receive my item yet.

To fast and easy purchase

Good experience with Customer Service and website order.

Great knowledgeable service

Great customer service. Answered all our questions promptly and professionally. Got us a good deal on our new pool.

I would just like to say. That this is the 1st review that i have ever written for any business. I bought my pool through Namco Pool's in Peabody in the beginning of the pandemic. The store associate Ken Sarni gave me EXCEPTIONAL service. I was so happy and so pleased with his professionalism. He wrote up 5 different orders for me until i made my choice. I changed my mind so many times and called him a million times and i felt like such a bother to him, but he made me feel very assured that he was here to help me and wanted to take care of me and made me feel comfortable through this whole process. We crunched numbers for a few weeks, as i called him time n time again, unsure what i was doing. I felt so sorry for him because i literally called him every other day asking a million questions, which he answered every single one of them. He also answered all my emails and texts messages immediately. He was very responsive and really reliable for all my needs. The service that he gave me was hands down the best service, above all my expectations that i have had in a long time from anyone. He's a people person,very easy going an patient, with EXCELLENT communication skills. I am a 1st time pool buyer and he made this scary process so easy for me and less stressful. He ordered everything that i needed so that i oculd get my pool up and running. I had no idea about filters and chlorinators and hoses, but he mad sure i had everything that was needed to purchase a pool. I am so happy with the installation team. The owners name is Glenn. He did a great job with his crew. And the the guy who leveled my land was Mark. He did and excellent job too. The entire process went so smoothly for me. Also the customer service girl at the main head quarters Melanie was SOOOOOOOOOOO AWESOME. The entire operation from beginning to end was FLAWLESS. Thank you Kevin Sarni for all your help. You did an excellent job helping me through this and i am so happy that i chose to get my pool through you. I made the best choice that i could of have made. If anyone is looking for a pool and install and wants immediate attention/ service, call Kevin Sarni at the Peabody store in Massachusetts on rt 1. You wont find better service than him anywhere else. Kevin Sarni will be my go to man for all my pool needs and i will be recommending him to anyone and everyone that asks me about my pool service. i hope this review helps future buyers and shoppers that are thinking of purchasing a pool through Namco. If you want the best service, you need to call this guy Kevin in the Peabody Store.

Excellent knowledge and support during purcgases

Great service