Namco PoolsReviews of namcopool.com

Customer service is always bad at the Hanover location. They make you feel like you are bothering them when you try and shop/checkout.

I had the pool installed in July 2019 and used it for a month before closing it. Since then it has been leaking. I refilled it but it is now down to less than 14 inches. I called the store and they offered to sell me a patch kit. I cannot see any holes but the seam is at the bottom of the liner. I would like the liner replaced

We purchased a 18 foot diameter pool from Namco and had them install it. The pool is 1 inch out of level. There wasn't 1 square foot of the bottom that was flat, level and smooth when they finished installing. Very curious to see how it is after the first winter. Would not recommend Namco to anyone. Now I see why my contract had a clause stating that Namco was not responsible for replacement water if there was a problem. With workmanship like this, they would go broke on replacement water.

I’ve had two pools from Namco so far neither one lasted the time of the warrantee that was applied to each pool and now on the second pool they aren’t even willing to replace the pool or prorate it they try to forward you to the manufacturer who has no telephone number the only thing you can do is send an email and still get no response going on three months now and I’m still waiting I personally would stay far far away from Namco they don’t stand by their product for their warranty if I can give them negative star on there rating I would !!!!!!!!!!

We had bought our pool at Namco located in Wappenger Falls New York. During the course of the winter our liner developed a tear on side where skimmer was located. My wife visited the store and asked about warranty, STEVE(manager?) stated that the tear was not covered and that we would have to pay for a new liner. Under the guidance of STEVE my wife ordered a new liner for the pool and had it delivered directly to our house. STEVE also stated that he would install new liner. When the liner arrived, we contacted store under the direction of STEVE and he would schedule for installation. STEVE and other person showed up on scheduled date, STEVE informed us that the ground was to wet and that he would return at a later date. STEVE never returned. I went to store to question why STEVE never showed up. The young lady stated she didn't know STEVE, she also stated that she was just hired for the season. Young lady stated she doesn't know the schedule. We called stored serval times, NO STEVE! We hired a contractor to install new liner, at this time we were informed that the liner was not for our pool. We called store again NO STEVE! Talked to person and informed them we ordered wrong liner under the direction of STEVE and that we need to return liner and order correct liner. Due to fact that we had liner shipped directly to our home we were responsible to have it shipped back to manufacturer and that we had to pay a restocking fee, which was half the price of liner. When I informed person that I was going to bring liner to store and get my money back I was informed that there would be NO REFUND! Did I mention STEVE was not at the store. People you can't make this up! Needless to say I paid for CORRECT liner, hired contractor, and I have a pool liner sitting in my garage. One star is to good of a rating.

Your prices are very high, AND YOUR STAFF SUCKS ! will NEVER shop there again.

Pool installation was terrible... customer service after the purchase was none existent. I would not recommend doing business with Namco Pools.

I use to always shop in Nashua store. The sales flyer and the price of the product on the shelves is always different. When you ask a sales person the answer is always that was last weeks price it ended. Sales help is always changing. Limited inventory or out of stock. Poor parking ,can't get carriages off the sidewalk, makes it hard when you have a lot in the carriage.