Namco PoolsReviews of namcopool.com

I have been buying my pools from Namco for 20 something years. My pool feel apart last winter, when I opened it in the spring the inside in places separated, you told me it was due to the winter. I know that's not true, because I did nothing to it this past winter and everything is fine, no further damage except what was there before winter. I didn't cover it, I put no chemicals in it and it stayed exactly the same. Corporate said they would make it good for me, that meant I would pay at least 1,000.00 dollars and get a new pool. That was not making it fine with me. I haven't fixed it yet, but I plan on calling another company to fix it. I am not satisfied at all with Namco, after all these years I will find a new place to purchase my pool needs. Thank You Linda Orstrom

Store personnel offered no help with the handling of items purchased the items purchased were several and therefore cumbersome the clerk seemed occupied with personal issues although there was no problem with checking out our problem continued with the items that needed to be brought to our vehicle sadly there was nobody else in the store it would have been great if the clerk offered assistance

We purchased a swimming pool and paid over $1000 to have the Namco people come and put it up. Not only did they come on the wrong day.- my husband was not home.... they installed it crooked to the fence where we wanted it. Also one of the posts were completely leaning out. I tried reaching out to Namco several times. No one returned my calls The people at the store said they are not responsible for the people that installed the pools. My recommendation would be if you purchase a pool either install it your self or hire someone to install it.

The pool itself is great, the company... not as good. There is no communication between sales people, corporate, and installers. It took me a very long time to resolve the multiple issues I had with Namco. The salesperson made promises the installers couldn’t fulfill, the peroration instructions given to us were not accurate either. The installer left a stick poking through my liner, and the list goes on.... I had to call corporate and finally the third person I was passed on to finally resolved some of it.

Bought a pool from you is that was supposed to be a 30-year pool within 5 years while under 5 years the pool at totally collapsed it's been covered it all that stuff what happened is is the wall sunk into the ground to post and caps were all still intact they didn't sink so wasn't weight the thing slid down into the ground off of the bottom tracks which means it was a bad install so even my insurance won't pay for it and Namco won't do a thing for you so over $5,000 project only last me on the 5 years so I no I'll never buy from them again

Bought a 30’pool with heater, salt system, chemicals, filter, and all winterizing supplies and was assured the pool would be installed before winter. The pool and all supplies were delivered but the pool has still not been installed and it is April 21st. I am having to store the pool and all equipment in my garage and shed. In addition I have not been able to get the deck started or the fence installed because the pool is not constructed. Namco has offered no reimbursement to me and has done nothing to ensure my satisfaction.

totally violated my privacy by sending unwanted and illegal spam (including the spam soliciting this review)

store just not good to work with