Gordon G.
From the online experience to the store and the phone...
Having never purchased a pool but always having one I had little knowledge in the whole process. I found what I was looking for online but had questions so I thought I’d visit my local store. The store was extremely busy and the staff seemed bothered by my questions as an informed buyer. After talking with friends I decided to give the company another shot. I got in touch with Kim Woods via phone. She was polite, knowledgeable and did not try to oversell me. She was extremely informative. We discussed what I needed and did not need. If customer service across the board could bring to the table what Kim Woods brought there would never be a need for customer complaints. She made the process easy, the decision making a breeze and stayed in touch with me through delivery.