Namco PoolsReviews of namcopool.com

one star cuz you allowed me to order. one star cuz you took my money for that order.

Maybe not the norm, but ive gotten 4 shipment delays (over a week late, and will be another 5 days). Maybe just an uncommon mistake but sadley this is why people buy from Amazon, I hate Amazon,.... but I love Amazon.

Ordered a pool and was not told when to expect its arrival. Called multiple times and was told 14 days after ot shipped bit didn't know when it shipped. Finally received the pool and after scheduling to have it installed found out part of it was incorrect. Now still waiting for the correct pieces and have had to reschedule installation and may not get it installed because the pieces aren't in yet. Paid a lot of money for something we can't even get answers to when we will have it complete. Had left multiple voice-mails with Mark regarding a possible return since we may not be able to have it installed this year and instead of returning the call he emailed saying hopefully the parts will be in within a couple weeks... absolutely ridiculous

I was disappointed that the product did not arrive on Christmas Eve, as I had been promised. I was also trying to find out about the size of boxes, weight, etc

Too much effort required. My family has shopped at Namco for a very long time. This was my first experience as a buyer and overall, it took too much effort. I wanted to negotiate and they said the store manager would call, they never did. I wanted to understand the best price guarantee, neither customer service or the employees could explain it. If I bought my items and the price went down, would I get a refund? No one had a clue. Finally, there was a deal and I made my purchase. Of course, everyone said the price was never going down, but it did. It was frustrating and no one was sure about much of anything. I got one item delivered and the day before I emailed Namco about when my item would be delivered, the person wasn't sure. The stuff ended up being delivered without anyone calling ahead of time to schedule. The items I bought in store, they got my phone number wrong. That's almost the entire story, which you can see...too much effort. I won't do this again.

Yes when signing in I was told if I filled out something I would get 25$off my purchase over 25$. I purchased a mesh pool cover for 115$ and low and behold the site would not accept my code that was given to me. After numerous times of trying and getting angry over something that shouldn't be happening I purchased the cover full price. I tried also numerous times to "live chat" with no one on the other end. I don't know what happened. I've bought many things before.....A PLEASE don't blame COVID.... It's internet. Frank Bennett

There is no way to tell when I will get my product and I emailed them 3 days ago and do not have a reply yet. With today's technology, that is not an acceptable time frame for a response to email nor is is acceptable that estimated arrival date is not immediately supplied.

I purchased a pool from Namco in the beginning of August and the customer service was wonderful, prompt response to my purchasing inquiry. I was told that the pool would arrive August 15-21. I started contacting the company after the 21st to check on the status of my order (via email, phone message) and could not reach a single soul. I fully understand that this pandemic has caused many delays and employment shortages, but a simple phone call or email would have be sufficient.