Namco PoolsReviews of namcopool.com

Extremely disappointed in my experience. For years, Namco has been the go to spot for me and my extended family to get pools and all of our pool supplies. We made this decision back in the 90's after we had bad experiences with other local pool suppliers. Now, Namco has become one of those companies that I wouldn't suggest to anyone. From day 1 I had problems finding out if my order was received, the timing on when it would come, as well as scheduling the pool delivery. It is absolutely impossible to get a person on the phone, it automatically makes you wait for 20 minutes on hold just to transfer you to a voicemail or disconnect you. When I finally received my pool (that was supposedly in stock and ready to ship when purchased) more than 6 weeks after purchase, we put it all together just to carefully open the liner to find it with HOLES and RIPS! After weeks of waiting, we now couldn't finish installing our pool due to Namco supplying a damaged product. I spent so much time on the phone calling every number I could find over the course of weeks attempting to get some sort of resolution. I finally had to spend $300 extra to buy a pool liner from a different supplier because no one from Namco would answer my call or return my messages/emails. Please please please don't waste your time, money, or patience buying anything from Namco.

I am reading all of these reviews and it is completely absurd that so many people are having the same experience. Namco cashed my very large check (almost 2 months ago) that was for a hot tub that I still do not have. When I asked for a refund I was told I would be receiving a check, which I do not have either. I have filed a consumer complaint with the attorney general having not been able to reach anyone within the company who can help. I am beyond frustrated and am completely baffled that they think it is ok to swipe someone’s money in return for no product and terrible customer service. I hope to receive my refund any day now, but am not holding my breath.

This ladder is so flimsy. Whenever you go to get out of the pool and grab the handles it feels like it will snap.

I did not receive my order and every time I call the company I get an answering machine and no one returns a call to me

I put an order at Namco in Nashua NH OVER $6.000.00 BACK IN MAY they took the money and now is all excuses...Im still waiting maybe I get the pool by May next year... and this not a joke this is true maybe some more people are in the same wagon Thanks you Namco great service

I ordered a solar cover on July 8 from Namco, which has 16 locations in Connecticut, Maine, Massachusetts, New Hampshire and New York. They took my money right away and I have still not received my cover, which at this point, I do not want, and I also have not received any responses to my many phone messages or emails to their seemingly non-existent customer service offices. Now I have received 1 requests for a review-of my solar cover And today a review of my experience with them. I WANT MY MONEY BACK!!! I have shared my experience with NAMCO POOLS on Facebook and with all my friends and family so they don’t order from this company and get SCAMMED AS I DID!!

I have not received my order. I have reached out by phone and by email to NAMCO Pools and have received no reply. I am out $80.00 and I will not shop online with this company again.

Same issue other reviewers have here. Ordered a pool in late June with delivery being promised for July. The date came and went, now well into mid-August and still no pool, no communication, nothing. The store does not answer the phones. I understand the supply chain is in chaos but the very least a reputable company would do is to be honest with its customers and communicate. Terrible customer service.