nakednutrition.comReviews of nakednutrition.com

TERRIBLE experience. They have ZERO tolerance for returns. And everything is out of stock outside of massive 5lb bins of protein powder. I was suspended in disbelief when I was told that they wouldn’t accept anything back. Never have I ever seen an online only retailer make this claim. Read the fine print folks. So much plastic waste, plastic bins arrive 1/4 full. Never again.

I received a shipment of naked's 100% whey protein and it smelled like rotten spoiled milk. Customer service was unwilling to listen and hear me on the fact that they sent me rotten product. Would not recommend. Buy from stores where you can go back and say "this product is broken" to receive a refund. PS, this is my 5th or 6th order of Naked's products and all the previous ones were 10/10. But all it takes is one bad order and 0 support to lose a lifelong customer.

I have seen other reviews regarding returns. My experience was awful. I had 2 large containers of protein in my cart, was mid-checkout, literally paying, when a takeover add interrupted the purchase. It showed a visual of 2 large containers of protein with 3 other smaller jars of new products for gut, greens, and fiber. I wasn't looking for these but the ad made it appear like you could get what they called a "bundle" for the same price as what was currently in my cart. Kind of a no brainer except in tiny print over the two big containers it said choose one, which I did not see until I revisited the order after my second large container of protein never showed up. So long story short, they interrupted my sale, confused me and sold me a bunch of stuff I didn't need and I only ended up with one of the large protein containers. Completely Misleading/borderline predatory. I use that last word only after contacting customer service and realizing they simply don't care about helping customers or that the ad was misleading. In addition to not helping me a bit, THEY ARE CHARGING ME A SHIPPING FEE of $10 to return the product!!! What??!!! I will also note that I was a returning customer and did like their product, but this has left SUCH a bad taste in my mouth. On a side note my kids opened the greens before I could stop them so I cant even return that one. Paying return shipping for 2 tiny containers, felt like I was scammed. Still wish they would make it right, but doubt it. I figured it was just a non-critical thinker reading a return script but I was told the matter was elevated to management and they also could care less. Who runs a business like this???!!!

Order Date:1/9/2022 Order # 147856 $70.50 I returned my whey powder and Naked Nutrition received it, on the dock (2/1/2022) by Jackson. As of today (2/19/2022), no response, and I have not received my refund. 855-964-0970 Mike PO Box 348634 Miami, FL 33234-8634