NAKEDCASHMEREReviews of nakedcashmere.com

Terrible business. Shitty staff and product.

Terrible customer service! I used a discount code on the last day of a sale. The discount applied. After I submitted the order, the receipt did not show the discount. I screenshot the screen with the completed purchase confirmation. (I always screenshot my purchase screens.) It was made at 11:59:35 pm. The Customer Service agent refused to apply the discount. “Keep in mind, the computer considers 11:59:01 pm to be past the cut off time.” Last I checked, 11:59:59 is still not the next day, yet. I can argue the finer facts of time telling or the “garbage in, garbage out” reality of computer programming, but the point is the Customer Service agent refused to assist me. “I'm sorry but it’s a hard cut off time by our computer system. We do not have access to modify or change this parameter. I wish it was up to me, in which case I would be more than happy to accommodate you.” I find it hard to believe that the issue couldn’t be escalated to a manager, a human that could make a manual adjustment. I am a loyal customer to brands I like but customer service like this is what will deter me from ever buying from Naked Cashmere again.

On May 29, 2025, I ordered the Kendall Sweater from Naked Cashmere (final sale). Upon arrival, the item was defective with a hole near the neckline. I contacted customer service, and their representative offered three resolution options: a refund, exchange, or store credit. I chose a refund, but they went back on their word and processed a replacement without my consent. Despite my repeated efforts to clarify and resolve the issue, they refused accountability and insisted that a replacement was the only option. I returned the sweater as instructed—only to receive the same defective item mailed back to me. I contacted them again, and they offered a second exchange as a “final courtesy” but still took no responsibility for either the original defect or the warehouse error. So I returned the item a second time and included a letter in the package requesting proper handling to avoid repeating the mistake. When I followed up, I was told the matter was “closed” and that two replacements had already been sent—a claim that is false. They never provided tracking or confirmation of a second shipment. When I presented email evidence, return tracking, and photos, they continued to deflect and refused to address the issue further. What’s most concerning is their gaslighting response and refusal to acknowledge clear documentation. My first purchase was positive, but this experience has exposed serious issues with quality control, transparency, and customer service—completely unacceptable for a brand that claims to offer luxury goods.

On May 29, 2025, I ordered the Kendall Sweater from Naked Cashmere (final sale). Upon arrival, the item was defective with a hole near the neckline. I contacted customer service, and their representative offered three resolution options: a refund, exchange, or store credit. I chose a refund, but they went back on their word and processed a replacement without my consent. Despite my repeated efforts to clarify and resolve the issue, they refused accountability and insisted that a replacement was the only option. I returned the sweater as instructed—only to receive the same defective item mailed back to me. I contacted them again, and they offered a second exchange as a “final courtesy” but still took no responsibility for either the original defect or the warehouse error. I returned the item a second time and included a letter in the package requesting proper handling to avoid repeating the mistake. When I followed up, I was told the matter was “closed” and that two replacements had already been sent—a claim that is false. They never provided tracking or confirmation of a second shipment. When I presented email evidence, return tracking, and photos, they continued to deflect and refused to address the issue further. What’s most concerning is their gaslighting response and refusal to acknowledge clear documentation. My first purchase was positive, but this experience has exposed serious issues with quality control, transparency, and customer service—completely unacceptable for a brand that claims to offer luxury goods.

I had three orders with the company, two of which the messed up completely. Once they simply ‘forgot’ the order so it shipped very late after I had to cancel it and re-order, and the second time it didn’t ship, I emailed and got a reply 3 days later that they had a power outage and would ship within a day, after which again I didn’t hear anything. Needless to say the order was never shipped and I was only notified of a cancellation. I cannot re-order as the discount I had used isn’t valid any more but there was no apology, no effort, no voucher etc. Bad to reach customer service, no customer ethics it seems.

This company has a reasonable product—- not seriously good but not bad either given the price point. However, they never answer emails and their logistics is awful. I ordered an item during the Christmas sales. They confirmed my order and subsequently billed my credit card. After two days I received an email cancelling the order. No apologies, nothing. This prevented me from ordering from other vendors during the special Christmas promotions.When I inquired by email about the problem and asked how they could bill me when the item was not in inventory, I received no response. No one is available ever in customer service either to answer calls.

Placed an order three weeks ago. According to the trucking number the order still not yet shipped, carrier is still awaiting for a shipment. I didn't receive any additional email about the delay, it's not possible to reach customer service by phone or via chat, they didn't answer my emails. I waited for the chat reply more than 5 hours yesterday - not sure that customer assistance wait time is more than 5 hours, no one can wait that long. I never met such a horrible customer service with so annoying advertising. Looks like a fraud, going to report my financial institution.

Naked is the best cashmere available anywhere. Super soft, does not pill, timeless designs that last forever. I have many styles bought in multiple colors because they are such hardworking wardrobe staples. Don’t waste your time on the cheap stuff when you can invest in great quality like this. Sizing is also generous - no skimping here. I often size down on the relaxed fits. Love this brand!