Be the first to discover a wildly new approach to cashmere clothing. From our goats in Mongolia direct to your closet. Pure, confident, 100% cashmere.
NAKEDCASHMERE (nakedcashmere.com) has 21 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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21 approved reviews, newest moderated first
Kathleen M.
They sent wool pants (not cashmere) and are now saying they are final sale. With a name like naked cashmere why would I expect wool pants that I am allergic to. Use another cashmere provider with better reviews and some customer service. Stay away from them.
BRADLEY
Nice looking product too small compared to size. No returns because of sale so, pretty disappoint. Off to goodwill with it.
Malibu N.
NakedCashmere, for the most part, offers a solid product. I have several sweaters from the brand, and up until my most recent experience, I would not have hesitated to give a 5 star review. What changed? The weak customer service. I find the sizing to be inconsistent, but that's another discussion. My most recent purchase was where I was on the fence between XS and S. I ordered a S and then narrowly missed the window to edit the order (which is very very narrow). Seeing as it had not shipped and being irked that there was no phone number I sent an email. The response came within 24 hrs and instead either saying no you cannot change the order or yes you can, I got a long windwinded set of instructions explaining how to do an exchange or refund and that this would cost me an additional $9.99. To the management of NC: I asked if I could change the size before the product had shipped. I was not asking about your process after the sweater arrived. Employ people to answer the phones or at least respond to emails outside of business hours. Now I know why eBay has so many NWT NakedCashmere sweaters. I don't think I will be buying direct again. I will either go thru Nordstrom or eBay and take my changes as both sites provide better exchange options in a more timely manner as well as customer service reps. I know they are larger companies but NC sweaters are luxury goods but the company gives you bare bones customer service. Please note: I know how to read. I was not asking
Josh R.
I was gifted an item from Naked Cashmere and sent it in for an exchange. After more than three months, they returned the same item instead of the requested exchange. When I reached out, I was told the exchange window had expired, despite clear proof of their error. No one has responded to my follow-ups. Terrible service. I will not use or recommend this company.
Simone
Got me a full refund. No issues.
Cathy C.
Horrible customer service. Emails not answered - can't get through to anyone on the phone. Returned a $200+ skirt - no refund.
Keith W.
I purchased a set of cashmere socks for my wife for Christmas and the socks were too short for her liking. So on December 26th I initiated a return of the socks only to find out there is a restocking fee of $9.95. That is annoying on a pair of socks that cost $225.00. My wife and I purchase thousands of dollars worth of products online each year and I have not seen a restocking fee in many years. So Naked Cashmere, you have lost a customer for life. We will take our cashmere purchases elsewhere and i hope you enjoy the $9.95 as it will cost you far more than that in the future.
Elizabeth G.
DO NOT BUY THIS COMPANY IS A SCAM. TOOK MY MONEY FOR MONTHS and then stated item was out of stock. They told me the next day it was in stock, I reordered and the same thing happened. Took my month for months and then finally refunded. STAY AWAY