NAKEDCASHMEREReviews of nakedcashmere.com

Nice looking product too small compared to size. No returns because of sale so, pretty disappoint. Off to goodwill with it.

NakedCashmere, for the most part, offers a solid product. I have several sweaters from the brand, and up until my most recent experience, I would not have hesitated to give a 5 star review. What changed? The weak customer service. I find the sizing to be inconsistent, but that's another discussion. My most recent purchase was where I was on the fence between XS and S. I ordered a S and then narrowly missed the window to edit the order (which is very very narrow). Seeing as it had not shipped and being irked that there was no phone number I sent an email. The response came within 24 hrs and instead either saying no you cannot change the order or yes you can, I got a long windwinded set of instructions explaining how to do an exchange or refund and that this would cost me an additional $9.99. To the management of NC: I asked if I could change the size before the product had shipped. I was not asking about your process after the sweater arrived. Employ people to answer the phones or at least respond to emails outside of business hours. Now I know why eBay has so many NWT NakedCashmere sweaters. I don't think I will be buying direct again. I will either go thru Nordstrom or eBay and take my changes as both sites provide better exchange options in a more timely manner as well as customer service reps. I know they are larger companies but NC sweaters are luxury goods but the company gives you bare bones customer service. Please note: I know how to read. I was not asking

This company has a reasonable product—- not seriously good but not bad either given the price point. However, they never answer emails and their logistics is awful. I ordered an item during the Christmas sales. They confirmed my order and subsequently billed my credit card. After two days I received an email cancelling the order. No apologies, nothing. This prevented me from ordering from other vendors during the special Christmas promotions.When I inquired by email about the problem and asked how they could bill me when the item was not in inventory, I received no response. No one is available ever in customer service either to answer calls.