NAKEDCASHMEREReviews of nakedcashmere.com

They sent wool pants (not cashmere) and are now saying they are final sale. With a name like naked cashmere why would I expect wool pants that I am allergic to. Use another cashmere provider with better reviews and some customer service. Stay away from them.

I was gifted an item from Naked Cashmere and sent it in for an exchange. After more than three months, they returned the same item instead of the requested exchange. When I reached out, I was told the exchange window had expired, despite clear proof of their error. No one has responded to my follow-ups. Terrible service. I will not use or recommend this company.

Horrible customer service. Emails not answered - can't get through to anyone on the phone. Returned a $200+ skirt - no refund.

I purchased a set of cashmere socks for my wife for Christmas and the socks were too short for her liking. So on December 26th I initiated a return of the socks only to find out there is a restocking fee of $9.95. That is annoying on a pair of socks that cost $225.00. My wife and I purchase thousands of dollars worth of products online each year and I have not seen a restocking fee in many years. So Naked Cashmere, you have lost a customer for life. We will take our cashmere purchases elsewhere and i hope you enjoy the $9.95 as it will cost you far more than that in the future.

DO NOT BUY THIS COMPANY IS A SCAM. TOOK MY MONEY FOR MONTHS and then stated item was out of stock. They told me the next day it was in stock, I reordered and the same thing happened. Took my month for months and then finally refunded. STAY AWAY

Terrible business. Shitty staff and product.

Terrible customer service! I used a discount code on the last day of a sale. The discount applied. After I submitted the order, the receipt did not show the discount. I screenshot the screen with the completed purchase confirmation. (I always screenshot my purchase screens.) It was made at 11:59:35 pm. The Customer Service agent refused to apply the discount. “Keep in mind, the computer considers 11:59:01 pm to be past the cut off time.” Last I checked, 11:59:59 is still not the next day, yet. I can argue the finer facts of time telling or the “garbage in, garbage out” reality of computer programming, but the point is the Customer Service agent refused to assist me. “I'm sorry but it’s a hard cut off time by our computer system. We do not have access to modify or change this parameter. I wish it was up to me, in which case I would be more than happy to accommodate you.” I find it hard to believe that the issue couldn’t be escalated to a manager, a human that could make a manual adjustment. I am a loyal customer to brands I like but customer service like this is what will deter me from ever buying from Naked Cashmere again.

On May 29, 2025, I ordered the Kendall Sweater from Naked Cashmere (final sale). Upon arrival, the item was defective with a hole near the neckline. I contacted customer service, and their representative offered three resolution options: a refund, exchange, or store credit. I chose a refund, but they went back on their word and processed a replacement without my consent. Despite my repeated efforts to clarify and resolve the issue, they refused accountability and insisted that a replacement was the only option. I returned the sweater as instructed—only to receive the same defective item mailed back to me. I contacted them again, and they offered a second exchange as a “final courtesy” but still took no responsibility for either the original defect or the warehouse error. So I returned the item a second time and included a letter in the package requesting proper handling to avoid repeating the mistake. When I followed up, I was told the matter was “closed” and that two replacements had already been sent—a claim that is false. They never provided tracking or confirmation of a second shipment. When I presented email evidence, return tracking, and photos, they continued to deflect and refused to address the issue further. What’s most concerning is their gaslighting response and refusal to acknowledge clear documentation. My first purchase was positive, but this experience has exposed serious issues with quality control, transparency, and customer service—completely unacceptable for a brand that claims to offer luxury goods.