Barbara Jean M.
The jewelry I purchased was not exactly…
The jewelry I purchased was not exactly what I expected. I had questions regarding a cuff bracelet advertised as sterling silver. It did not appear to be 100% sterling silver as it was not at all malleable. I contacted customer service via email, and they not quick in their response. I knew that I had 21 days from purchase to return the jewelry. I attempted to call customer service. Several times my call did not go through, and several times it ended abruptly. I finally got through to voicemail. It took someone 4 days to return my call. Therefore, I returned the merchandise via FedEx.
Response from Na HokuAug 18, 2026
Mahalo for taking the time to share your feedback. We are glad we were able to assist with your return. We hope that future experiences with Na Hoku reflect the aloha spirit we strive to share with every guest. Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924