Na HokuReviews of nahoku.com

I purchased a bracelet for my wife for a surprise special occasion on July 16, 2026. The bracelet arrived by Fed Ex on 7/21/26. After I received the bracelet I made several calls to customer service and left voicemails and requested a call back. I missed one call back and called again with no response. We left for a 2 week Aruba vacation on 7/24/26. I present the bracelet to my wife during a 2 week vacation in Aruba on August 1, 2026. She didn't like the bracelet and want me to return the bracelet for a full refund. We arrived home from Aruba on August 7, 2026 and I sent the bracelet back via Fed Ex for a return on August 8, 2026. The bracelet was received by Na Noku on August 14, 2026. I made 2 more calls to customer service and has received no response. As of today, August 17, I haven't received a response. I am very disappointed with Na Hoku service. I will try again today to call Customer Service.

They RUINED my engagement plans w no accountability. We bought two engagewmnt rings . The groom ring we received same day. The bride one to be delivered in 16 -18 weeks. one week away fron 18th week they left a not detailed vm when i called they said theu would need much more weeks. my family came from overseas and they refused to refund the groom ring. Also at beginning they did SWITCH AND BAIT. After my fiance presented me the sample ring and i likes it they hijacket the price in $370. We decided to buy it but they RUINED our engagement plans.

I purchased expensive earrings from this company and was assured that the earrings had a lifetime warranty against defects in craftsmanship. I had the earrings for 6 months and noticed that there was a seam separation issue and diligently sent the earrings to Honolulu from Oregon for $25 of which is not reimbursed. The company received the earrings and two months later I received an email stating that I had to pay another $100 + $17.50 (shipping) for repair of the poorly designed earrings. Some lessons learned here are: This company doesn’t stand by their jewelry and their lifetime warranty is a scam. The craftsmanship of their jewelry is not quality for the price. I found that this company is not BBB accredited. Essentially, I got scammed and there’s not much else I can do except make sure others don’t have to experience buyers remorse. Next time I’m in Hawaii I’ll buy my expensive jewelry from an accredited business that really does stand by the integrity and craftsmanship of their products.