NAADAMReviews of naadam.co

I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvious that their warehouse lost the return or didn't scan it in because the tracking shows it was delivered to them on July 5th. It is no August 7th and still no refund. It's absolutely ridiculous that I will have to file a credit card dispute to get my money back when I followed their returns process exactly and used THEIR return label that they issued to me.

Wish I had read reviews first. I was a new customer and had a gift card to use and bought an item on final sale. When it arrived I tried it on and the fit/cut was horrible. I cannot figure out if the collar is supposed to be off the shoulder or boat neck. If boat neck the back stands straight up so awkwardly. The sleeves are way too long for an XS and cannot be altered due to embroidery on the hem. I kindly asked the company for an exchange because this item is NOT WEARABLE and they refused. What a waste of over $150 to not even be able to wear a piece. Will never send them my business, cashmere or otherwise, again. Companies that don't care for the customers lose in the long run because they have no idea how much future profit they just kissed goodbye.

UPDATE: Naadam did ultimately allow the exchange and sweaters arrived in CO last week. Of course it’s mid March, so prob not much winter left to wear them. I’m just glad we got through it at this point. Loved the first sweater i bought for myself in November 2024. Bought one for each of my three kids for Christmas - two were too small. Despite late delivery by Naadam (ordered on 12/12, delivered AFTER Christmas on 12/28) which meant i had to deliver to my kids in CO (I'm in MT), NAADAM REFUSES TO EXCHANGE THE TWO SWEATERS FOR NEXT SIZE UP AND REFUSES TO CONNECT ME WITH MANAGEMENT. WILL NEVER BUY FROM THIS COMPANY AGAIN!

DONT BUY FROM THIS PLACE. My husband purchased a sweater, that looked like a baggy fit on the model wearing her size, for a xmas present for me. He sized up to the next size at my request, as I like my sweaters baggy. It was SKIN tight when I opened it on xmas. We were outside of their ridiculous 14 day return window. YOU CANT EVEN EXCHANGE for a larger size. Something is obviously wrong with the size that was sent. Save the hassle, just go to Nordstrom. The quality is "OK" but not any kind of screaming deal for the price.

Beware of ordering from Nadaam. Their return/exchange window of 2 weeks is ridiculous. So much for early shopping for Christmas! Plus, their prices are twice as high as those of equal quality and far friendlier (and eco-conscious) Quince.

Do not purchase from this company. Their return policy is absurd. Anything on sale is apparently "final sale" but they do not clearly state this except for in the fine print. The cashmere is low quality and the sizing is incredibly inconsistent. The pricing is apparently too good to be true.

I was really excited to order from them after eyeing their cashmere for months. I tried to make an exchange - their return portal doesn't obviously lay out how to do so. I contacted customer service and got a prompt response and thought "Great, this will be easy." That was 3 weeks ago. The Return/Exchange Portal is confusing. Their customer support only answers 1 out of 5 questions I ask to get clarity on how exactly I'm supposed to make the exchange. To be clear: you need to return the item, let them process it, then you'll get a credit and then you can purchase your new item. That's fine, totally fair – but their Return Portal is confusing. It says "you have credit" and tries to encourage you to make a purchase prior to the return but pay again. Given how taciturn their support team is, I was hesitant to risk paying again for something that I could be stuck with. I tried a hail mary and reached out to the social media team by leaving a comment. Of course, they replied right away and assured me someone would follow up. It's been several days now and we're clocking 3 weeks for something that really shouldn't be difficult. Clarity in responses from customer service is all you need. Not ignoring or hand selecting one question.

Ordered a "new" sweatshirt and pants combo. The pants I received were clearly a return and had a hole in them near the waist. I was told they have a "NO returns" policy so I got a used pair of pants with a hole in them.