NAADAMReviews of naadam.co

Response from NAADAMMar 5, 2026

Hi there, Thank you for taking the time to share your honest feedback. We're truly sorry to hear about your experience and understand the frustration caused by the delays you encountered. This is not the typical NAADAM experience, nor the experience we strive to deliver to our customers. We did experience delays this season that impacted some orders, and our team is actively working to prevent situations like this from happening in the future. I wasn’t able to locate the specifics of your order based on the details here, but if this has not yet been resolved, please reach out to [email protected] with order details and our Customer Care team will be happy to look into this further. Thank you again for taking the time to share your feedback.

Response from NAADAMMar 5, 2026

Hi Carolyn, Thank you for taking the time to leave a review. I wasn’t able to locate your order details based on the information here to look further into this. If this has not yet been resolved, please email our Customer Care team at [email protected] and they’ll be happy to assist with locating or resolving the issue with your package.

Response from NAADAMMar 5, 2026

Hi Krista, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand the frustration of not receiving clear updates regarding your order status. This is certainly not the experience we want our customers to have, and our team is actively working to ensure these types of delays and communication gaps do not happen in the future. Our Customer Care team is also always available via email, and we sincerely apologize if it felt difficult to reach someone for assistance.

Response from NAADAMMar 5, 2026

Hi Philipp, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience this holiday season. We understand how frustrating it must have been to face delays, cancellations, and confusion around the items on your order. This is certainly not the experience we aim to provide, and we sincerely apologize for the disappointment. We did check in with our team and it appears the issue may have been resolved, but if things have still not been made right, please reach out to our Customer Care team at [email protected] with your order details and mention Trustpilot. Our team would be happy to take another look and help make this right. Thank you again for bringing this to our attention, and we truly appreciate your support of NAADAM over the years.

Response from NAADAMSep 23, 2025

Hi Marisa, I’m sorry to hear you were disappointed with your experience. After reviewing your order, I see it was placed under our Original Sweater promotion with Wirecutter, which was advertised as exchange only. That said, I completely understand how this could have felt frustrating, and I truly appreciate you taking the time to share your experience. We never want our customers to feel stuck with something they don’t love. While we do our best to make our return and promotional policies as clear and visible as possible, your comments are very helpful, and I’ll be sure to share them with our team as we work to make the process smoother.

Response from NAADAMSep 24, 2025

Hi Cassandra, I’m so sorry to hear about your disappointing experience with both your NAADAM order and our service. That’s never the impression we want to leave! I wasn’t able to locate your order or Customer Care history based on the details provided. If you could email us directly at [email protected] with your order number, we’ll be able to review your order and help resolve this for you as quickly as possible. Thank you for taking the time to share this feedback!

Response from NAADAMSep 12, 2025

Hi Mary, Thank you so much for taking the time to share your feedback about your recent NAADAM experience. I’m truly sorry to hear it wasn’t a positive one. While we do have a return fee of $12.75 per order, there are a few ways to avoid this fee: exchanging for another size or style, opting for store credit, or using our Shop Now feature (which even gives you a bonus credit toward something new!). I apologize if this wasn’t clearly outlined in our return policy or portal. On sizing, we know it can sometimes be tricky, which is why we offer detailed guidance for each product as well as our “Find My Size” tool, which provides personalized recommendations based on your measurements. And of course, our Customer Care team ([email protected]) is always happy to help with specific sizing questions. I really appreciate you sharing your thoughts as it helps us improve. I also understand someone from our team has already been in touch with you directly, but please don’t hesitate to reach out if there’s anything else we can do!

Response from NAADAMAug 12, 2025

Hi Sara, Thank you for sharing your feedback. We’re sorry to hear the sweaters didn’t meet your expectations and that you felt our response was not helpful. We always strive to provide clear product images and descriptions and to support our customers throughout their entire experience. Regarding the return fee, this can be avoided through exchanges, store credit, or by using our Shop Now feature. I apologize if this wasn’t clearly explained in our return process. That said, we completely understand your frustration and want to make this right. A member of our Customer Care team will be reaching out to you directly soon. Thank you for your patience and for giving us the opportunity to improve!