At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 67 reviews with 5 stars · Clear filters
Linda P.
Even though I was past the returns deadline, they were understanding and actually walked me through the process.
Response from NAADAMMar 5, 2026
Hi Linda, Thank you so much for taking the time to leave a review on your NAADAM experience! We're happy to hear our team was able to assist with your return and make the process as easy as possible!
Susan G.
The product is very good, and customer service is excellent.
Response from NAADAMMar 5, 2026
Hi Susan, Thanks so much for the kind words! We're really glad to hear you're enjoying the product and had a great experience with our Customer Care team. We truly appreciate you taking the time to share your feedback.
Rob S.
They found my third item.i order from an old email that doesn't exist.
Response from NAADAMMar 5, 2026
Hi Rob, Thanks for taking the time to leave a review! We're glad to hear our team was able to assist in locating your order information and get things sorted for you.
Pamela
Great quality and service! I love my Naadam sweater purchase and am please with the quality. Fit, color and construction is exceeding my expectations. I needed service for another item and Rodrigo took care of it with such speed and pleasant interaction that I was blown away. The quick repose and follow up was so great, I wish all online orders would be this quick to resolve.
Response from NAADAMMar 5, 2026
Hi there! Thank you so much for your kind review! We're thrilled to hear that you're loving your NAADAM sweater and that the fit, color, and quality exceeded your expectations. We're also so glad Rodrigo was able to assist you quickly and make the experience a positive one. We'll be sure to pass along your kind words to him. Thank you again for taking the time to share your experience!
Kyrrha M.
Customer support went above and beyond. I had some questions on fit and rather than just copy paste form the website they took time to give me more detailed response. I LOVE the sweater and dress I ended up ordering 🥰 and will be wearing them a ton.
Response from NAADAMMar 5, 2026
Hi there! We're so happy to hear that our Customer Care team was able to assist with your fit questions and that you're loving the items you purchased. Thank you for taking the time to share your experience with us!
Kelly R.
The quality of their product is next level! Best cashmere sweater I have ever owned (and I own many). Additionally, their customer care is a 10 out of 10. Evelyn is exceptional.
Response from NAADAMOct 6, 2025
Hi Kelly, Thank you so much for the wonderful feedback. We’re thrilled to hear you’re loving your NAADAM pieces. We’ll be sure to share your kind words with the team. We really appreciate your support!
for your O.
So, I did have a problem with some sweaters. After sharing what was going on, they made it right immediately. Can’t ask for more.
Response from NAADAMOct 6, 2025
Hi there, Thank you for taking the time to share your experience. We’re so glad our team was able to make things right quickly for you. We’re always here if you need any help or have more questions!
Bonnie W.
The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'll be ordering more.
Response from NAADAMOct 6, 2025
Hi Bonnie, We’re so glad to hear your husband loves his new sweater and that the exchange worked out perfectly. Thank you for sharing your experience and for shopping with us. We can’t wait to help you find more pieces you both love!