NAADAMReviews of naadam.co

I placed an online order for several cashmere sweaters on November 10. After weeks passed with no shipping confirmation, I contacted customer service on November 25. I was told the order would ship “that week,” but it did not. Over the following weeks, I received multiple, conflicting ship dates from different customer service representatives. Each time I followed up, the timeline changed. By December 11—more than a month after placing the order—I requested multiple times in writing that the order be canceled and refunded. I was told this request could be escalated. Despite that, the company fulfilled and shipped the order anyway, then informed me it was “too late” to cancel and that I would need to return the items after delivery. While I eventually received an apology email from the founder, it was oddly signed “Love, Matt,” which felt unprofessional given the circumstances. The only compensation offered was a discount code for a future purchase, which did nothing to resolve the situation or restore trust. The core issue wasn’t just the delay—it was the poor communication, shifting information, and failure to honor a clear cancellation request. Based on this experience, I would not order again and would caution others, especially if timing matters.

DO NOT SHOP HERE. You will not be able to return your purchase for a refund even if you paid full price. This happened to me. I purchased a cashmere sweater. Expensive purchase. It took 3 weeks to arrive and it did not fit correctly. There was no way to call customer service and no option to get a refund. I am going to dispute this with my credit card company. Since the only way possible to contact Naadam is through an email, I sent an email but got no response.

The sweater was low quality, rough and itchy. It cost $12.75 to return it and the return window is 14 days - which is also how long it took to come. There are so many better places to shop.

This company has terrible customer service. And delivery times I made an order on December 2nd and here we are 3 weeks later and still the items have not arrived. Not much help from customer service! I would advise Quince instead!

I would like to give this company a zero, because i have still not received my order. and every time i reach out for a status update, they "move the goal posts" and the shipping date. No wonder 67% of reviewers give this company ONE STAR.

An order was placed on 11/24/2025. At the time the order was placed I was not told that one of the items was back ordered. I was then told the back ordered product was to be receved and the entire order was to be shipped on 12/10/2025. That date came and went. No I am told the three item order is to ship on 12/15/2025. The Company should let you know the item is back ordered when you place an order and partial ship orders, especially during the holiday season.

I had a few very bad experiences in 2023 but decided to try Naadam again in 2025. Shipping times are even worse than 2023. It takes about 10 days until “pre transit” which means exactly nothing. It hasn’t shipped. It’s just sitting somewhere. Then it ships but doesn’t track. Then it gets a USPS tracking number and sits there a few days. Eventually it ends up somewhere and waits for another company to pick it up and deliver. 2-3 weeks. So 3-10 days delivery is absolute BS. If you want to exchange anything by the time it gets to you, it’s probably gone in your size (and someone else has been waiting three weeks for it) I bought a sweater that looked nothing like the display except for the color. I won’t be making the same mistake shopping with them a third time.

I made a purchase for $400 for my birthday & was charged $160 for shipping to Canada. Request them to cancel but still awaiting processing after 72 hours within which they have debited my account