At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 67 reviews with 5 stars · Clear filters
Kara R.
Very responsive customer service. Exceeded my expectations.
Response from NAADAMMar 5, 2026
Hi Kara, Thank you for taking the time to leave a review on your experience! We're so happy to hear our Customer Care team exceeded your expectations!
Al
Super fast customer service and solved the issue with no issues. Definitely made me want to be a returning customer.
Response from NAADAMMar 5, 2026
Hi Al, Thank you so much for taking the time to leave a review! We're so happy to hear our Customer Care team was able to help resolve your issue!
customer Veronique T.
I finally had a great help from Rodrigo and he solve totally my problem with my delivery. Thank you for your understanding it was great to work with you and I totally love the quality of your product
Response from NAADAMMar 5, 2026
Hi there, Thank you for taking the time to leave a review! We're so glad to hear that Rodrigo from our Customer Care team was able to help with your delivery and that you're loving the quality of your NAADAM item. Our team is always here to help, and we’ll be sure to pass your kind note along to Rodrigo!
OH
Small hole developed in my sweater after washing. The NAADAM team was very helpful and responsive to my questions. Additionally, they sent me a new sweater to my house within 3 days!!!
Response from NAADAMMar 5, 2026
Hi there, Thank you for taking the time to share your NAADAM experience. I'm so sorry to hear your sweater developed a hole, but I'm glad our Customer Care team was able to step in and help resolve this for you!
P. K.
Naadam has a beautiful, well priced range of products. Their basic cashmere is excellent. I made an error on a recent order and emailed customer service. Quick response time and they cancelled the order. Always a good experience.
Response from NAADAMMar 5, 2026
Hi there, Thank you so much for taking the time to share your experience! We're so glad to hear you're enjoying our cashmere and that our Customer Care team was able to quickly help with your recent order. We truly appreciate your continued support and are happy to hear you've consistently had a great experience with NAADAM!
Rob P.
I was trying to get a christmas present before Christmas. I bought three sweaters. The website advertised I would recieve them before Christmas and I paid an expedite fee to make sure I would get them on time. The tracking later said I would not recieve them on time. I contacted customer service, who basically told me they wouldn't do anything for me, and they didn't do it politely. They did anyway. The shipping was changed and I got the sweaters just on time. I was really unhappy with this company temporarily, but they fixed my problem and the sweaters are nice too.
MaryLou
Besides that the product is superb, my customer care experience was exceptional! I first ordered the wrong size, reached out to cancel before the product shipped and successfully worked with NAADAM to cancel before shipment. It was a smooth process and most satisfying. I was able to order the correct size with a timely arrival. And I love the product!
Response from NAADAMMar 5, 2026
Hi there, Thank you so much for taking the time to leave a review! We're so glad our team was able to help with your order adjustment and make sure the correct item was sent. We're also happy to hear you're loving your NAADAM piece!
Jennifer S.
There was a tech blip with my on-line order, that once caught, Naadam’s customer care team immediately responded to and resolved, professionally and warmly. Such a pleasure! Thank you!
Response from NAADAMMar 5, 2026
Hi Jennifer, Thank you so much for your kind words! We're glad our Customer Care team was able to quickly catch and resolve the issue with your order. It means a lot to hear the experience felt professional and warm. We truly appreciate you taking the time to share your feedback!