At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Showing 166 reviews with 1 star · Clear filters
Falguni
The customer service at Naadam is non-existent. I ordered 3 sweaters which never got delivered even though I got charged for them. I have been trying to contact customer service for over a week now for a refund with absolutely no response or acknowledgement from them. There is no way to reach an actual person at this company. I would never shop here or recommend this company to anyone.
Demetra N.
DO NOT order from them. Placed an order 12/8 for Christmas , delivery 3-10 business days , we are now 12/29 and status is still “being prepared”. Read other reviews after the fact , all the same complaint.
James
Ordered $1,500 of items to ship to the UK on 6th December, supposedly shipped on 16th - nothing - contacted customer service who then did the worst thing customer service can do, went dark - these were most of my Christmas presents..international shipping is not always predictable but to go dark and not respond is unacceptable - sad for a company who have historically been brilliant. My Order no 1155592 - if there is anyone in management reading - If you are - you have a great product/compay and so I have to believe you can be better than this!
Clelia W.
I ordered a sweater on 12/13 paying for upgraded two-day shipping. It never arrived and I was never notified of a delay. NAADAM is trying to blame fedex, but NAADAM didn’t give the package info to fedex until 12/22. It was picked up on 12/23. So NAADAM took ten days to deliver the sweater to FedEx. What is really egregious is that NAADAM never notified me of the delay and that the gift would not arrive in time. I could have cancelled and made other arrangements. I reached out to customer service and their response was an anemic “sorry” with no help whatsoever. Be careful if you deal with this company. They have zero customer service and do not appear to be reputable. Also, if you make a single purchase with them, you will receive mountains of spam every day. Buyer beware.
Rose
I cannot rate the quality low enough. Naadam has completely changed the wool quality, sizing and they have ruined their product. The ‘Original’ is nothing like the original sweater of 2 years ago. Dont waste your money. I purchased 6 sweaters which took more than 10 days to be shipped. By the time I received them and looked at the quality the 14 days has passed. What company would penalize shoppers at Christmas and not allow additional time to return or exchange.
Rhonda D.
I've been waiting 3 1/2 weeks for one sweater but the worst part is you can not reach a human being. There is no telephone number and the emails are responded to by chat bots. Same exact response every single time! Non-existent customer service and ridiculous wait time. I will never buy anything from them again. Ever!
Karen R.
Ordered on Black Friday for Xmas delivery. No update on ship date and customer service has gone dark
S W.
Like many other customers I ordered sweater on Nov 25 for Christmas. Customer service has no phone number & even after 5-6 emails they still haven't shipped order. Asked for refund no reply.