NAADAMReviews of naadam.co

I bought "The bestseller Cable Knit Crewneck Sweater" . I was really looking forward to try this product. I bought navy color. To my dismay, the sweater thread/pile keep coming out and stick to my newly bought white shirt. Upon contacting the customer service, they asked me to hand wash it and depiling using another product of them (Wool cashmere sweater stone).Both methods didn't help.So I tried to contact through Facebook and sent them my photo, they NEVER reply. So beware of this product, since my experience doesn't reflect in review and it is a best seller, this means there might have some quality issue for each batch of product.

paid extra for 2 day shipping.....Didn't happen. NO PHONE NUMBER TERRIBLE CUSTOMER SERVICE> THEY WONT LAST LONG......

Horrible company. Sweaters are not good quality. Worn once and already pilling and looking old. $12.75 return and bogus restocking fee. Cheap quality sweaters and excessive, bogus costs for returns is a lose lose.

Horrible customer service and exchange policy. I received a cashmere sweater as a birthday gift and simply wanted to exchange it. I have never been made to jump through so many hoops to exchange an item in my life. They forced me to pay the difference, because the price changed after my friend purchased the item. I had to wait 3 weeks for them to acknowledge and begin to process the refund. Meanwhile I have charge accruing interest on my credit card. My email correspondence with them is 28 messages long. Absolute waste of time for a mediocre cashmere sweater. Avoid at all costs, it is not worth the time or money.

Their customer service and inventory system really sucks. In November I ordered 3 items on black Friday. The shipping took forever and then when it finally shipped, only one item shipped, the others showed as "processing". Finally, after a couple of weeks, I reached out asking for a status update and they were like, 'oh, two of the items sold out before they could be fulfilled'. They never notified me. So, two Xmas gifts during the insane online shopping season of 2020 were no longer available. In January, I ordered the Cashmere Boatneck sweater for full price. Today I get an email saying again, that it sold out before the order could be fulfilled. Such crap. Don't they have an inventory system that subtracts from the quantity available when you order something? I'm done. There are other cashmere manufacturers out there like Naked and Jenny Kane. Never had this problem before.

This company has horrible customer service. They do not even offer an exchange of something. The cashmere is not soft at all. They refuse to even respond to emails and calls to the NYC store manager went unanswered. Do NOT waste your money!!!!!

My bf bought me some for Christmas and at first I was happy, but both pants & top look frumpy & are not true to size. These guys refuse to even do exchanges.

I bought a Christmas present for my sister-in-law and it was too big. It ends up after reading down in the 4th paragraph of their return policy that they DO NOT ACCEPT RETURNS or exchanges on ANY sale merchandise. This includes items temporarily on sale, not final clearance. They hid this policy. Also, this was a cashmere sweater and it wasn't even that soft