NAADAMReviews of naadam.co

I needed an exchange and customer support facilitated the process -it went smoothly and I received the exchanged sweater in a timely manner.

The sweaters are absolutely stunning. I came back for two more colors. Also, customer service was great. 10/10 recommend.

The sweater I received developed a problem one week in. I contacted Naadam immediately sending a photo along with my note. They immediately helped me initiate a replacement, no questions asked. Within four days of my contact my new sweater arrived. Thank you much for making it so easy! Paula I

First, I have had to do a couple of exchanges, and Naadam handled everything smoothly. I have two regular cashmere sweater/sweatshirts and five "superfine" cashmere shirts. The superfine cashmere shirts are extremely comfortable. I have three "superfine" tee shirts that I wear a lot, and two polo shirts. The less expensive regular cashmere sweatshirts are soft but just a tad itchy to me, but the superfine cashmere shirts are a treat to wear. I do wish they had better color options for the tees and polos. The sea teal looks more gray than teal. The blue peacock sweatshirt is a very nice color.

This is was my first time I had placed an order with Naadam. I ordered the Embroidered Mama Cashmere Sweater in white. When I received my sweater-it was a Light Canary Yellow. The color option was not offered online. I dreaded placing a return as there was $12.75 fee. I reached out through email and it bounced back twice. I sent a message through Instagram and a rep kindly responded that there is no “m” in the email. I felt silly that I overlooked it. I emailed. The response was immediate and I received the correct color before Mother’s Day. I was relieved it was not a hassle. Customer service was helpful and communication was prompt. The cashmere is extremely soft. I look forward to placing more orders in the future.

One of the BEST customers care service I have ever experienced. Any doubt along the way of the purchasing they are there for a personal help so you feel comfortable until your item arrive into your hands! Thank you B. for the assistance! 🙏🏻

Wonderful experience in dealing with my lost credit. Immediate response. Very, very pleased. Thank you, Naadam service team!

I have been shopping with Naadam for approx 8 years and have watched this company grow to become more and more consumer friendly. I also know, personally, that contacting the customer service for issues yields very satisfying resolutions. Their products, especially the cashmere clothing are beautiful and of the finest quality and much more affordable than many others. They also have incredible sales. I am a repeat customer, over and over and find the company has great integrity.