NAADAMReviews of naadam.co

You can often tell how little companies care about customers outside the US by the extortionist shipping prices they charge. More than NZ$80 to ship a sweater that probably weighs around 200 grams is just gouging. To put it into perspective, Everlane charges NZ$14 for shipping to New Zealand. They do have a fast option, but it's still not $80. By not offering lower freight options, they're really not doing everything they can to extract money from customers worldwide, but as I said above, they probably don't care. We can just buy elsewhere.

The product image was different than the item I received. I emailed customer service with a photo of the item and a screenshot of their product page; a representative promptly emailed me, said they were looking into it, and would have an answer for me within 48 hours. I didn't hear back after several days. I emailed again and didn't hear back after several days. I emailed again, said I was going to alert other consumers through TrustPilot and BBB, and then immediately heard back from a customer service rep, who refunded the item.

Loved sweater but after 3 months (worn about 6 times) a small hole open up under arm in seam - was told by Naadam that their workmanship warranty is 30 days and the hole was my problem - disappointed but i guess you get what you pay for - too bad, sweater was soft and comfortable

I was drawn in by Naadam's $75 cashmere sweater so asked for a gift card for Christmas. Redeeming that gift card proved to be an absolute nightmare. First the company they use to process payments (Leap) generated an email with a gift card and Naadam's site did as well. They both had different gift card codes and, after three days of back and forth, I discovered only the code that came from Naadam was usable. The person who bought the card for me only forwarded me the first one from Leap which was unusable. Next, a customer service agent told me the gift card could not be used for the $75 sweater (most of Naadam's other sweaters are 3-4x that price). Thankfully, this proved to be false because once I tried the proper gift card code it worked fine. I hope the sweater is worth it, it seems to get decent reviews. I've yet to get it, but Naadam has said it shipped after three days of effort trying to buy it. Persistence pays off I guess. The buying experience was an utter and complete nightmare.

I tried to return a sweater that was just inside the deadline (30 days) and was told (virtually) that it was not eligible. Tried to get in touch with customer support and their "drop us a line" email won't accept a google server. Needless to say there is no phone number.

I ordered a sweater right after Christmas and by mistake put the wrong address (my mother's house) in the order. I tried contacting the company by email, as there's no phone number, and they said they couldn't change the shipping address, even though I realized my mistake and contacted them within minutes. I had to pay for additional shipping to have a family member reroute the package to my correct address. Then the item didn't fit... I exchanged it for a different size and color, but was unhappy with the new color and now want to return it. But when I went to the website, it said my item was not eligible to be returned or exchanged! I had to email customer service AGAIN, and though they fixed the issue and are "allowing" me to return the sweater, I will NEVER order from this company again! I now have to pay a $12.75 return fee for an item that didn't work out. This company is just too difficult to work with and not customer-focused! Most companies that do business online have a phone number to call and take free returns. NEVER AGAIN!

I posted a review about the lux merino wide leg pants, balloon sleeve cardigan, and the tank top. The pants pilled and a seam came apart in the back i put that in the pants review it never got posted. The tank top sleeves pilled horribly and they were too long after one or two wears. I loved the cardigan even though it pilled. Out of all three reviews the cardigan was the only one posted and i submitted the reviews multiple times and verified them.

I just don't think the cashmere quality is that good, nor the construction. I got a cashmere hoodie for Christmas 2020, 3 months later it looks terrible and pilled, and somehow the stitching on the neck/hood is already falling apart. My 50 year old cashmere Pringle sweater is such a huge difference and step up in quality; I'll go back to buying vintage cashmere from reputable labels after this bummer.