NAADAMReviews of naadam.co

I need to exchange an item because it is too small. I have emailed their customer service address numerous times to no avail. There is no phone number anywhere I could find. So, I seem to have no remedy.

It's too small!!! I have a smaller head than most other adults to begin with, but I can't use it. It's not cheap to be wasted.

Horrible customer service and logistics. The quality of the product has also gone down.

Cannot get a response after 3 attempts to exchange product. No phone support.

Customer service sucks. Do not respond to emails and have no phone number. Stuck with $300 voucher instead of refund even though item was returned as per their policy. Extremely disappointing!

A disingenuous company : kept using weasel words like “expected” for shipping dates . Arrived much later than promised and did not at all meet my expectations of customer service. AI used liberally, expressing understanding of my “frustration”. I will never buy anything from them again. Product itself was average and used unflattering cuts.

This Naadam company has serious customer service issues. I ordered on Nov 30 and here it is January 1. Nothing has arrived. There is no human being to contact. No phone number. Emails are met with an outdated Bot response. Duplicitous and fraudulent. This company is bound for class action litigation. Stay away from Naadam.

Would give zero stars if I could. Ordered 2 sweaters on Black Friday. Got an "apology" email that they were overwhelmed with orders and my order was delayed. Emailed them on December 22nd trying to locate the Christmas gifts I ordered. They responded that the items "will be shipped December 17th"- I guess they have the ability to go back to the future. I sent a reply that the 17th had passed but no response. AFTER Christmas I got a notification that I was getting a refund for a canceled item. Then I got an email that my other item shipped. Received that sweater on December 29th and then had to pay $11.25 in postage to mail it to my daughter who had already returned home after the holidays. Ridiculous and will never shop here again. Stick with Quince!