NAADAMReviews of naadam.co

Do NOT buy. I purchased the men's ribbed cardigan in navy for my boyfriend and it looked great initially but after one wear there was extreme pilling. After 2 wears, the sweater looked like I pulled it out of my grandfather's attic where it sat neglected for 10+ years. I bought the comb and have used it multiple times but it has not helped the problem at all. It now looks old and unpresentable to wear outside of the house. I reached out to Naadam because this is frankly very weird and unacceptable for so-called high-quality cashmere. They suggested I use the comb (which I explained I already had) and try dry-cleaning and wouldn't accept the return/refund. My boyfriend also wrote a negative review on their website which was deleted after several hours. I then noticed there is only 1 negative review which also calls out the pilling just one week after purchase. Honestly, you can buy nicer sweaters from H&M or Uniqlo.

WOW -- did I get hoodwinked. The sweater did not fit and little did I realize -- the company is a shame. I can't return the item!

I really should have read the reviews before ordering! I ordered a sweater mid September. The site said that it would be shipped for free under the no rush shipping policy. A month later, my sweater had still not arrived. In the meantime I had to email them several times asking for a status update. Honestly, terrible terrible customer service! Never again!

This was the first time I bought from Nadaam,I was extremely disappointed . The sweater I ordered was itchy and looked nothing like the photo .To make matters worse I was charged 35 for overnight FedEx ..Any reasonable person would assume that means next day or at least the day after not the fifth day after it was ordered .Customer service is terrible

Absolutely terrible company. Sweater showed up already looking like it had been worn multiple times. Was also too small, but no way of knowing that without purchasing one to try. In order to return it, you're charged $12.75 plus your original shipping cost, so for a $100 cost to purchase a sweater and have it shipped to you, you get $70 back. Never seen such bad customer service.

This is another scam Chinese company--avoid at all cost. As a rule--any time you see these companies with these silly names that make no sense showing cute outfits at ridiculously low prices ITS A SCAM!!

We bought a couple of cashmere sweaters from madam and in less than a year, one of them had a hole. Our H&M and other cashmere sweaters have lasted much longer. Very poor quality from our experience. So, we reached out to the company with photos and asked them what they thought and they never even bothered to reply. The purchase was a waste of money.

Naadam dont cover the cost of return for international returns. This is fair enough. But upon returning I was charged and additional USD 12.75. I was not informed of either of these charges when discussing the return with them prior to returning. Refunds take 25 days to process.