NAADAMReviews of naadam.co

Very unhelpful ‘customer service’. I am in Australia and ordered a sweater as a gift then realised due to some computer window changes the default (wrong) XXS size was on the order instead of the wanted XL. I sent a reply to the original ‘we have your order’ email within 4 minutes, and followed up immediately after with an email to ‘customer support’ explaining the problem and asking them to change the size. This is something that most online companies manage to do without issue. Not NAADAM! I got an immensely wordy reply a day later saying it was ‘difficult’ once the order had been placed. OK, difficult. Surely that is why one has customer service? You know, to solve problems and make customers happy! . A lengthy explanation of the return process (wait for arrival, request return, send it back… etc). Why? Seems stupid to send a parcel from the US to Australia and back when it could be avoided. And at the very very end, she said alternatively you could request to cancel and I could try to do that, provided it hasn’t already shipped. Aargh. Yes, cancel it please I replied. Thinking, I bet by the time the response comes, with all the delays, you’ll have shipped it. No response. And this morning, sure enough, I get a Your order Has Shipped notification. NO further response from the CSO. If she had an ounce of initiative, she would have cancelled it (since changing size was ‘difficult’). I’ve had better customer service from almost any other online company I can think of, and remain very cross with this one. Won’t buy from them again. If there’s a problem, you are obviously on your own. Wish I had read the many other negative reviews before buying from them. Caveat emptor.

Not impressed. The sweater 100% cashmere is same or worse quality than my Uniqlo, which is much cheaper. Don’t be fooled by this super good marketing brand.

I bought a sweater and in less than one week it had snags all over it. I wrote to ask them how to avoid this from happening and the first thing they said was since you bought it from Nordstrom we can’t replace it. I was not even asking for a replacement. They had no suggestions to avoid this from happening.

I bought their cashmere gloves a little over a year ago: the right middle finger now has a large hole, and other fingers are getting to be see-through and would soon wear through completely if I were to continue wearing them. I have worn them like you wear gloves, and only in cold weather … no hard labor, no sanding … so maybe a total of occasional use over 6 months, and these are not the only gloves I own, just the “dressiest." I asked for a refund because it's unacceptable that they should have worn out after such light use, but NAADAM has a rigid 30-day return policy. If they'd worn out in 30 days, NAADAM would really have a problem. I have some of their sweaters too, and they are thin, so buyer beware. I won't be buying from this company again.

NAADAM took down my review so I will post here - Shawl Collar Cardigan - Very unflattering cut - way too much material. Not true to size. And in line with these reviews - unreturnable. Buyer Beware!

They charged me $25US for shipping and then I got charged another $30 from DHL for duties. When I reached out to them about this, their response was that if I refuse the package, I will have to pay a $35 restocking fee and any shipping charges! My sweater was $50 so I paid more for shipping than the product. They said that it's very clear on their website that international customers are responsible for duties fees by saying that this information can be found in their FAQs (which is not "very clear"). All in all, this company claims to be ethical and fair and they simply are not. I will never purchase from them again and I hope no one orders from them internationally. Their policy doesn't reflect their values and you'll end up paying way more for shipping than you should be.

I bought a hoodie. I like my hoodie. I do not like Naadam taking up 1/3 of my screen with their ads. I promise never to buy anything from them in the future..... NEVER. I wonder how long it will take them to get the message!

I would have given zero stars if I could have. I ordered a sweater for my wife for the first time on their website. It was indicated that it would arrive before Christmas and it didn’t arrive until January 6th. I purchased the sweater on sale and when it arrived we discovered it was too small. I tried to initiate a return on line and I was told my sale item was not eligible for a return or exchange. Nowhere in the ad for the sweater was this policy mentioned. I wouldn’t have bought it if it was. The no return policy on sale items is buried in their FAQ’s I have since been told. Maybe I should have checked this out beforehand but I am not a frequent buyer of women’s clothing on line and I think this method of selling something like this is deceiving. I will never again order anything from this company and hope others do the same. Good riddance Nadaam!