NAADAMReviews of naadam.co

They were happy to take my $$ for my 1k+ order but its been over 15 days and they have still not shipped this order despite multiple times i've reached out. The customer service numbers I called are all out of order and the store in NYC stated they have no way of contacting online orders customer service as well. is this a real company? spend your $$ elsewhere.

What a waste of time and money. I placed an order on October 10, got an email a week later that "it's so unlike them to be this late!" but my order would ship within a few days (already 11 days after my order was placed even though it said "ships in 3-5 business days"). It is now three full weeks after placing my order, customer service can't get an answer from their warehouse in less than 48 hours, I've asked them to cancel the order and they can't even seem to do that even though the order has STILL not shipped. All the while, they've continued to email me and text me about various promotions...how are you still pushing me to place MORE orders when you haven't even fulfilled the one? What kind of brand runs their operations like this?

Horrible customer service. Received an online cashmere sweater order that was terribly wrinkled with a black marker pen marking on the collar. In the sunlight, I also noticed stains all over the front of the sweater. Since their small was too large for me, I was unable to give it to a friend because the sweater was grossly damaged. I was told NOT to return it to the return address on the receipt & package and sent 3-emails but no one knew the proper return address and it took 4-days for service staff to locate it. I got so disgusted with the process, I located a NAADAM store in San Francisco and brought it there. The store said they couldn’t provide a receipt; it would be emailed to me. In the meantime, I purchased another NAADAM sweater at the store in size Large, which fit me properly. Came home and the receipt for my purchase was emailed but not for my return. Something is terribly wrong with this Company; although I like their products-how can someone continue purchasing their product when their sizing is irregular and you can’t depend on the product they send?

They were great at taking my money, terrible at communicating, and I never got my product

The WORST!!!! Don’t buy from them I never write reviews however this company doesn’t help the customer and if you’re dissatisfied never reaches back to you . I purchased a sweater for a gift and next morning it went on sale . I asked for an adjustment and was told manager will get back to me and I’m still waiting and have reached out multiple times , I will also add it was a gift and shipped 2 weeks late !! Awful and unhappy !!!!

This company is terrible. I’ve been waiting three weeks for a sweater and they only responded to my first request for an update (which I sent after waiting 7 days to receive a tracking number) saying they would check on it and then they never responded again after I wrote at 10 days, 14 days etc. Truly a miserable experience. I wonder if I’ll ever receive the package. Don’t waste your time. 10/25/22 I just wanted to update that I still don't have this item a month later.

Atrocious customer service support. I fell hook line and sinker for their marketing. Their youtube ads make you think it's this wonderful company that cares so much about producers and consumers...not in the least!!! I figured since they save so much money producing their goods in Mongolia they have low overhead and would excel at simple things like exchanges/returns... not NAADAM. Horrible, horrible customer service. Sizes vary wildly - some run big, some small. Oh and if a product is on sale, they won't let you exchange it for a different size. WHAT???? Don't order from them. They suck.

You expect any online service to be great at exchanges/returns... well, not NAADAM. Terrible customer service experience. Sizes are very inconsistent by product - some will run too big, some too small. Beware if a product is on sale, the would not let you exchange it for a different size. Terrible practice. Stop ordering from them. Not worth the pain.