NAADAMReviews of naadam.co

Placed an order for 2 items back on 10/21/22, today is 12/6 and have only received one. Inquired with this company by email several times (they don't have a phone) and they keep sending the same generic email apologizing until today. Today's email explains that they ran out of stock 48 days after they charged my credit card. Also, the item that I did received is awkward in sizing. The sweater's arms are too short. I would return it, but don't need the hustle. Definitely do NOT recommend this company

Ordered a $469 set for Christmas to ship to France. Ended-up with a unwarned €286,5 custom duty to pay through DHL, although Naadam's Terms and Conditions precisely mention they will and must inform about any taxes before check-out. Of course, they didn't otherwise I wouldn't have ordered the set. I now have to return the package and pay a $35 restocking fee + shipping fees. Customer Service (Ethan) is absolutely bad, takes ages to answer... Very very bad experience, will never buy again.

Awful custmer service. Keyed in the wrong mailing address and when i requested that they rectify it, what do you know....? sorry we keeping shipping inexpensive so cannot change the address!! too bad, you can try and have it returned for a refund.... Refund policy - USD 12,75 deducted. Wirecutter rave reviewed them - looks like they paid Wirecutter for the positive reviews.

Cheap marketing tricks. Did not honor their 10% coupon.

INTERNATIONAL CUSTOMER BE AWARE. All they care about is the sale. Other online retailers provide duty estimates at checkout to help your purchase decision. NOT NAADAM. My recent purchase is faced with duties, fees & taxes equal to 40% of my purchase. STAY AWAY!!

I emailed a minute after placing the order since I ended up showing my friend what I am getting her for Christmas and she wanted bigger size and different color. Nadaam emailed me three days later that I cannot change the size or color. I can't cancel the order and there is no gift wrapping. With non existent service, why would you order Nadaam? Also the cashmeres pill badly. I went into the shop and even the new ones with tags pill.

wow, did not think that I would write a bad review for this company . you are all right...customer service is not accommodating at all, NO CUSTOMER FRIENDLY service. too bad...I will try to return to store.

I contacted the company multiple times to start a return and was having trouble with their returns website. They have never gotten back to me, and now the return window has expired. I will never shop with them again if this is how they make their money.