NAADAMReviews of naadam.co

First off there is no customer service phone number and they do not respond very promptly at all. If you in fact, even get a response from their emails. Two weeks after an order I made I got an email saying they canceled my order because they did not have enough product in stock. For days before Christmas and this was a Christmas present I did not get an email offering me a different sweater or a different size. They just simply canceled it. I will never buy from these people again. Their products are too expensive for such horrible customer service!!

Last year I ordered gifts for Christmas from Naadam, everything went well until my last order, no tracking and I waited a week, so I contacted the company and was told it will be at my house shortly..when my order Never showed up I contacted Naadam again for a refund and I was told your ordered will be there shortly 3 TIMES THEY SAID THIS TO ME FULLY KNOWING THEY WERE LYING! on the 4th chat with Naadam customerservice I explained that I was furious and I wanted a refund, I went on further to explain that I regret buying 11 items from you in the first place! Now, the Lady that I'm talking to from Naadam says " how many items did you buy?" Again I said 11, so at that the Naadam customer service rep said your order will arrive January ...22. Apparently to get anything from the company you have to be a big spender and nobody else Naadam is a horrible company, I doubt they are even cruelty free!

Order still not shipped after 2 weeks. Ponzi scheme company

Terrible service and return policy. They rip you off with a return fee!

If I could leave 0 stars, I would, this place is a JOKE. I ordered a sweater that was not cheap, mind you, and ordered the wrong size initially, but within a couple of hours, I sent an email to support and tried to contact them to either change order or cancel it before it shipped. They told me they would contact the warehouse to cancel it as they cannot change the order, so in the meantime, I ordered the right size to be sure it would get in before the holidays. Then two days later, I got notifications that both orders have been shipped, and then I got an email from them that they could not cancel my order and that I would have to file a return. The problem with filing the return is now (with expedited 2-day delivery that was paid), to return that one sweater, I now lose almost 40 dollars to shipping when all they had to do was go into a computer and cancel an order which they said they were contacting the warehouse to do but did not. Very BAD place, Please DO NOT ORDER FROM THEM, TRUST THE REVIEWS.

Ordered 2 sweaters. Never shipped. It was been over 10 days.

Placed an order in Black Friday Nov 28th, still not shipped after 7 days, but I was charged on 29th, and customer service never respond, the worst thing is that the website shows the order placement date is Nov 11, this is really a high priority bug on their website.

Made an order for Black Friday about 10 days ago and they are just emailing me saying they're out of stock and cancelled my order. No apology, no nothing. Really annoying since I had a couple options I was considering other than naadam but now it's past all the Thanksgiving sales. Should have looked up ratings before purchasing. Don't bother with this company.