NAADAMReviews of naadam.co

I received a cashmere sweater as a Christmas gift all i want to do is exchange it….I received a L and I need an XL….these ignorant people wont even listen - my friend spent $225 on this sweater that doesn't fit me - thanks Naadam crap company- i would never buy from these POS company Steve Abbott Atlanta, Ga

First time ordering from Naadam. I received a coupon code for 10 percent so I used it on a full priced item. Less than 10 days later the item goes on sale for more than half off. Contact customer service for price adjustment for refund or store credit. Apparently you can’t price match a full priced item if you use their 10 percent first time buyer code. That is ridiculous. I have never ran into any stores that does this. I’m going back to shopping at Everlane. Their Luxe sweater is also subpar. It isn’t as soft and it is itchy. I don’t even want to return in due to the amount of reviews that people have made about it being a nightmare. I don’t want it to all of a sudden be “lost”. If you absolutely must shop here then wait for the sale. Do not purchase anything full price.

BE aware of their return policy!!! They charge a "restocking" fee, which I have NEVER run into for clothing. And it was about 16% of the cost of the sweater....

This company has unbelievably bad customer service and a total lack of transparency and integrity. As others have noted, they make it next to impossible to reach anyone by phone to actually talk to a human, and have incredibly rigid return (or even exchange) policies. So there's no recourse should something not fit (particularly problematic when buying merchandise for gifts where it falls outside the 30-day window). It's really a shame because a couple of their items seem nice, but I would urge anyone to stay far away from them. For one of the reviewers who is stuck with something they want to return and can't reach anyone, I'd suggest you call someone at one of their local stores (even regarding an online order) rather than waste your time in the futile email quagmire...I had more success there, despite the fact that it appears the stores are also given the runaround by the powers that be in this company to help customers.

Absolutely terrible customer service. I ordered a cashmere turtleneck, extra large, as indicated on the e-commerce invoice that they sent to me with the sweaters, but they included a size small sweater. I tried to return it and got endless resistance. It is not worth my time to go back-and-forth with these clowns to get $100 back, so I am giving the sweater away… To a person that is much smaller than May. The people at this company should take a course in customer service or perhaps spend a week or two at a good company, like Nordstrom’s to see how to treat a customer.

They never sent the $200 item I bought as a birthday gift over a month ago. There is no way to contact them. I don't know about the quality as it was never received. I'm trying to get my money back but don't know how.

Horrible quality! I bought this $225 cashmere sweater and peeled everywhere after 1st wear. Bought another one shrunk so bad after first hand wash. Reached out to customer service and they said it’s my fault that I washed it wrong. I don’t know how they can still in business.

Purchase took 3 weeks to arrive. Out 5 items, 2 were what I ordered. The other 3 were not what I bought. Customer service is horrendous. No phone number and can't get a resolution to my issue. Emails responded to in over 24 hours. All my purchases were Christmas gifts. I will never buy anything from this company again.