My WaggleReviews of mywaggle.com

After much research and purchasing Waggle, we used it for only a week before we sadly lost our dog very suddenly. I asked via email for a subscription cancellation and requested a refund if they could, knowing it was not guaranteed. Waggle responded quickly and refunded me for the unused portion of our subscription. They didn’t have to, but they did. I am grateful this interaction was so positive during a time we are all grieving our dog. We will be back to Waggle in the future when we add another pet to our family. Thank you!

You’re paying a premium price for peace of mind. The waggle is expensive. The monthly subscription fee is an additional cost. The app is basic and filled with ads. Overall the item appears cheap, but it does seem to work reliably.

I like knowing that I have a constant temperature monitoring system in my travel trailer when dogs are on board. I found the Waggle app useless and had to repeatedly call customer service before finally connecting with a rep to change from my old monitor to my upgraded one. Their hours of availability Monday thru Friday 10 to 8 pm seem inadequate for a 24 hour heat monitoring system.

I’ve had my subscription for one week now. Of that week, the device has only worked for one partial day. I have reset it, I have moved it, I even tried to contact tech support, but they were unavailable at that time, and because I couldn’t “join the chat” while I was at work, they closed the ticket. It’s not the network - I have Verizon phones and internet and they work just fine in the same room. My Verizon hotspot device is across the room from it, and has no connection issues whatsoever. I feel a little hoodwinked that I spent so much money on a faulty product PLUS a subscription fee with super inconvenient support.

1 month in very satisfied. Great product and they called me as I was registering to assist in setup and subscription. I was nervous at first but then realized these folks are actually putting customer service first for change unlike everyone else who doesn’t seem to care anymore. This purchase and support was very refreshing! Keep up the good customer service! We HIGHLY recommend!

Something changed with the Verizon coverage or the way this device works. I have used this in my RV for the last 3 years and where I park it on my property there has never been a problem. About a month ago it stopped recording and customer service could not figure out the problem. They then told me I needed to upgrade it so I purchased the new one and the next day I was going on a trip and it was supposed to be shipped to my destination in Florida and it never arrived. When I returned home it had been delivered there. This new device still does not work where parked on my property but does work if I place it in the car and drive around.

Very easy purchase. Super fast delivery and very simple to set up. Subscription is a bit of a bite though, I did take advantage of the best deal possible, although I won’t be using the service for most of the 24 months I’m paying for.

I was supposed to get the product since May 2nd and I am still waiting for it. I had to call 3 times to see what was going on and they told me it will take 3 to 5 business days, so that will be almost 15 days after the promised delivery date.