My WaggleReviews of mywaggle.com

I’m having a lot of trouble trying to connect to the camera

The device didn't work for the first several days. It was difficult to get support, delays with a response from the customer service agent and responses that didn't make sense.

Cheaply made product, button broken within a day. Doesn’t stay in Mount - flew out while driving trailer. Unnecessary alerting. Did not feel marketing of the product set my expectations that a subscription is required. That was a surprise

The second monitor is always dropping service. Currently they are in the same area because I can't trust the one to stay connected.

Used Waggle for the first-time 4th of July weekend. Specifically purchased it for this camping trip because we were leaving the campground to go rafting on the Mohican River. On the way to the campground and on the first day of camping Waggle was working. The day before we were going to go rafting waggle kept sending notifications that it did not have a network connection. This kept occurring all night. We were not able to monitor the temp in the camper during our rafting event. Chatted with support and they had me check the Verizon coverage area. It indicates that we were in 4G LTE. Should not have been an issue. Needless to say, we paid for a 6-month subscription of the service and were not able to use the service to monitor our temps for our new puppy. We care a lot about our puppy and we constantly worried if she was OK. With this device, there is no backup. If we have our own Wi-Fi service, you cannot connect to it as a backup, so if the service for Verizon is spotty you may be in the same situation and not be able to monitor your camper and have that comfortable feeling of knowing your loved one is safe and sound. Their site says peace of mind and the assurance that you need for you and your pet. Only if you have service. It's not like I could move my camper site and find better coverage, which they suggested I take waggle 2 miles down the road to see if service came back. Very disappointed with this product.

I think it’s a great idea but I think the subscription to it is alittle ridiculous so I returned it.

This is my second one. I got the pro this time. I have to say that it did not start out well on our first trip. One was due to that I still had an old one on my account that need to be deleted. Got that deleted and unfortunately it took until I got back from my trip for it to finally work. But customer service did help out and did offer me credit for the time loss and even more days then expected. I do like this temperature gauge. My other one worked well and so far this one is working well. I do recommend this for people who have pets.

I have a some issues and a return question. I have used the chat feature with no luck, called with no luck, and have emailed your customer service r with no response in over 1 1/2 wks. POOR customer service would be an understatement!!!