Tiana H.
DO NOT PURCHASE FROM THIS COMPANY
I have been trying to get a return label to get a refund for my product nearly 2 months. The company uses tactics to avoid sending this, absolute lies and dishonost company. Reviews all over the internet of the exact same situation of being sent the same emails promising the return label and never sending it! Absolute dishonest company that refuses to honour their return policy. DO NOT PURCHASE FROM THEM!
Response from myvitality.storeFeb 25, 2026
Hello, We’re very sorry to hear about your frustration and appreciate you sharing your concerns. We would like to clarify that we do honor our return policy and do not intentionally delay or avoid issuing return labels. In some cases, return processing may require verification steps to ensure the request falls within the applicable return period and to prevent shipping errors. That said, if there has been an unusual delay in your case, we sincerely apologize. This is not the level of service we aim to provide. Our team is reviewing your request with priority to ensure it is resolved properly. If your order qualifies under our return policy, the return instructions and label will be issued accordingly. We remain committed to handling all cases fairly and transparently, and we encourage you to continue the conversation directly with our support team so we can bring this to a proper resolution. Kind regards, Vitality Support Team




