myvitality.storeReviews of myvitality.store

I received the Magic 2.0 on March 24th 2026 and requested a return shipping label for a full refund 9 days later on April 2nd 2026. Well within your 90 day return policy your company claims to have. I have emailed this request 7 times since my initial request. It's now the 28th of April and your company still cannot deliver a simple return label. AVOID this company. Their lack of customer service and inability to produce a simple return label in a timely manner is ridiculous and basically fraud. SEND THE RETURN LABEL AND REFUND THE FULL AMOUNT AS PROMISED IN YOUR RETURN POLICY. Order #29296

After nine months of waiting for a return label still nothing. I sent an email daily still nothing. This is horrible customer service. This is a horrible company. Anybody want to buy a broken unit

Overpriced and useless. If you still wanna try it after reading so many negative reviews about it, you can find this item way way cheaper on Amazon.ca just for 24.90 cad. I paid 125 cad. Stupidity fee was included.

This company needs a zero star rating and also a warning to would be buyers. Bought unit on January 8th. It came with no instructions! I couldn't seem to get it working, I started emailing customer service before end of January for help. By February 3rd I asked for a refund. There were 17 more email correspondences documenting my insistence that unit was broken, pictures of original boxes as requested. Basically complying with every extensive demand for a return. I asked repeatedly for an RMA and return instructions. By end of February I took the case to my credit card company and My vitality Store put the case forth that I had never contacted them! What total scumbags!

Actually- ZERO!! Complete scam! After having paid almost $100 for this product, that NEVER WORKED AT ALL, 4 months later, and multiple videos and pictures requested by them, following up with multiple emails, they don’t even bother to respond any more!! Please dont waste your money. I should have read reviews online first. So many folks have been taken by this scam!!

Zero stars, not even worth one. Completely ignored my refund request. I ordered on 11/13/25, received the item 11/25/25. I tried it and all I felt was just electric shocks and it heated up way too fast. It burned the skin on the back of my neck. I contacted them on 12/4 to request a refund as this was not what I expected. I was well within my 90 return window. I received nothing. No acknowledgment, no auto responder, nothing. I waited a few weeks and contacted them a second time and again no response. I wish I had seen these reviews before wasting my money. Now all I’m getting from them is spam trying to get me to buy another one. The only reason I didn’t block them is they could use that as an excuse as to why I didn’t get their “customer service” responses. Do NOT give these con artists your money

I'm writing to you because this device has been invaluable to me. I do paintless dent repair and 4 days ago I was working on a very large dent on the bedside of a pick up truck. While pulling with all my strength the tool I was using came loose and I launched backwards, tripping over my stool and landing hard, on the cement floor. My lower back hit the floor, but the back of my neck hit the smooth edge of the bottom shelf on my tool cart with tremendous force. I was momentary unable to move at all. When I tried to get up my neck was locked up and when I tried to move I screamed in pain. I thought I had broken my neck. After several minutes I was able to stand up with assistance from my customer. But I still couldn't move my head without excruciating pain. The muscles were in shock, for want of a better word. I had X-rays taken and nothing was broken. I contribute that to the C-4-5&6 fusion with a titanium plate surgery I had done in 2013. But the muscles were horribly smashed and sprained and I had to use the neck brace you sent me to avoid excruciating pain. I immediately started treatment using ice packs. While that helped, I think what REALLY helped me was the Vitality 2.0. The stimulator therapy provided incredible relief and over the last 3 days I have seen great improvement in both pain reduction and range of motion. I know without a doubt, that I would not have the mobility and relief I have now without your device. I want to thank you from the bottom of my heart for designing and building something that can help so many people with debilitating pain. I've told numerous people about it and I hope they take the chance and try it for themselves. Even my doctor said he will be ordering one.

The muscles in my neck get extremely tight from stress and poor posture. The kneading mode is my favorite. It feels like the muscles are finally releasing instead of staying all the name.