myvitality.storeReviews of myvitality.store

First I received the MagicPro 2.0 with no instruction manual. I contacted Vitality customer support who returned an electronic copy with advise on which modes and what intensity. My experience went downhill from there. I followed their advise got no improvement and requested their money back guarantee. I should've known with their response this company's product is a scam as well as the company. They offered me to keep the product that doesn't work for me however I had to make a 20-30 second video saying how wonderful their product is. I told them that in my experience I had nothing positive to say about their product. Then they offered 50% refund and keep the product. I refused that offer. I was advised that they refund would go to to payment used for the purchase. I explained that it was a visa gift card that once the fund are spent you can't apply more funds. Their response was sorry we can't refund your money. STAY AWAY FROM THIS COMPANY AND THEIR PRODUCTS.

I purchased the Vitality Magic Pro on the 26th of February and whilst they have taken the payment there is no tracking or shipping details ever provided. I have instituted a Charge back to them on my Visa Card

If I could give zero stars, I would. This is the worst customer service I have ever dealt with. After only three months of owning the device, it broke and the company refused to help resolve the issue. I followed up with their support team four separate times and was eventually completely ignored. For a product that costs this much, I expected much better support. Instead, I was left with a broken device and no solution. I would strongly recommend not purchasing this product. A family member of ours also purchased from this company and experienced a very similar issue that was never resolved.

After receiving the Magic Pro device I requested to return it, unopened. They advertise a 90 day full refund, but refused to honor it! 25 emails, a dispute filed with PayPal, which they denied, I can only get 45% of my $145. Order. Granted they offer i keep the device, but I don't want it. Buyers beware, this company is dishonest. Plus, now that I am a disgruntled owner of this device I opened it and tried to use it, that's a joke. If you can understand the voice commands and actually get it to work, good on you. This only makes me even more angry about this purchase.

I bought the neck massager a couple of months ago and it has really helped with my vertigo. If I don’t use it, I feel it again so this prevents me having to take tablets all the time. It’s an excellent device.

Like many other reviewers, I am trying to return the MagicPro 2.0, as I find it uncomfortable to use, all within weeks of receiving it. After only 3 email responses from their Customer Service, it is quite obvious getting a refund will be extremely difficult so the 90-day trial is totally false. So far I have been offered only a 10% refund or a red light product exchange, neither of which is acceptable to me. However, their latest email equates to extortion, as I can have a full refund once I send a positive video review outlining the benefits of using their product, after which my refund will be processed. I declined. Bottom line is false advertising, unethical business practices and stalling techniques. I will now have to dispute the charge through my credit card company. DO NOT BUY FROM THIS COMPANY. A VERY UNETHICAL BUSINESS.

Compré el aparato para dar masajes y fue genial. se siento muy rico el producto y me encanta! de las mejoras cosas que he comprado por facebook

We purchased the Magic 2.0 on December 27th 2025 and asked for a Full Refund 17 days later on the 13th of Jan 2026. Well within the 90-day return period your company claims to have. It’s now the 8th of February and your company still can’t deliver a simple return label. The outstanding lack of customer service support and inability to produce a simple return label in a timely manner is more than enough reason to AVOID this company completely. It’s also a precursor that their products aren’t worth the money. SEND THE RETURN LABEL AND REFUND THE MONEY.