MYTREX GlobalReviews of mytrex.global

Response from MYTREX GlobalDec 23, 2025

Dear Rae, Thank you for bringing this to our attention. We sincerely apologize for the frustration and concern you experienced with our Dr. Heat Neck Massager. We would like to inform you that we have just processed your refund for this item before you leave this bad review here. Our customer support team has also sent an refund notification to the email address on file (ensure to check your email messages). The refund amount of Dr. Heat Neck is now pending and should be reflected in your original payment method within approximately 10 business days, depending on your bank or financial institution’s processing time. We appreciate your patience and understanding as the refund completes. Regards, MYTREX Global Team

Response from MYTREX GlobalDec 23, 2025

Dear Mei Yu Yeh, Thank you for reaching out here. Upon checking our records, we see that our customer support team did reply to your initial inquiry on November 21, 2025, via online chat, providing you with a direct link to purchase the additional Rakuno Fit Calf Massager you requested. The message was successfully delivered, as confirmed in our system. We understand that it's possible the message may have been missed or not received on your end due to email filters or notification settings. However, we want to assure you that our team did respond in a timely manner and did not ignore your request. We are always here to help. If you still need assistance ordering the additional leg or have any further questions, please feel free to contact our customer support team by emailing [email protected]. Thank you for your understanding. Best regards, MYTREX Global Team

Response from MYTREX GlobalDec 11, 2025

Dear Sharon, Thank you for your honest review. We sincerely apologize for the frustration caused by the language barrier and the lack of detailed instructions. We are taking your feedback very seriously, and our customer support team will be reaching out to you directly to assist. As some of our products can be more technical to use, we always recommend contacting our support team first if you encounter any issues. You can reach us directly at [email protected], and we will gladly provide personalized guidance and clarify any questions regarding stimulation settings. Additionally, we are currently in the process of developing comprehensive video tutorials and improving our user manuals to ensure a smoother experience for all customers. We truly appreciate your feedback, as it helps us improve our products for users like you. Thank you again for bringing this to our attention. Sincerely, MYTREX Global Team