MYTREX GlobalReviews of mytrex.global

Response from MYTREX GlobalJul 6, 2026

Dear customer, Thank you for your feedback, and we sincerely apologize for the delayed response and the frustration this has caused. After reviewing your case, we found that your previous emails were not properly routed into our active customer support queue due to a system filtering issue, which resulted in us not seeing your requests in time. We are very sorry for this oversight and understand how disappointing this experience must have been, especially while you were trying to arrange a return. Please rest assured that this is not the standard of service we aim to provide, and we are already taking steps internally to improve our email monitoring process to prevent this from happening again. We would like to resolve your request immediately. We will proceed with your return and refund under our 30-day money-back guarantee. Our support team will contact you shortly with the return instructions and next steps, or you may reply here with your preferred email so we can expedite the process. We sincerely apologize again for the inconvenience and appreciate your patience while we make this right. Sincerely, MYTREX Customer Support Team

Response from MYTREX GlobalJun 22, 2026

Dear Bing, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with both the device and our customer service. Please accept our sincere apologies for the frustration and inconvenience this has caused you. We understand that you have tried to reach us via email and phone regarding the broken device. Unfortunately, due to increasing after‑sales inquiries, some messages may have been delayed or overlooked. This is not the level of service we aim to provide, and we deeply regret that we failed to respond to you in a timely manner. Sometimes, we suggest our customers send another email to avoid unexpected delays or inbox spam. We take your feedback very seriously and would like to resolve this issue for you as quickly as possible. We have found your message now and sent you a reply. Please take a look at the online chat. Thank you. Once again, we are very sorry for the poor experience. We truly appreciate your patience and hope to have the opportunity to regain your trust. Best regards, MYTREX Global Team

Response from MYTREX GlobalDec 23, 2025

Dear Rae, Thank you for bringing this to our attention. We sincerely apologize for the frustration and concern you experienced with our Dr. Heat Neck Massager. We would like to inform you that we have just processed your refund for this item before you leave this bad review here. Our customer support team has also sent an refund notification to the email address on file (ensure to check your email messages). The refund amount of Dr. Heat Neck is now pending and should be reflected in your original payment method within approximately 10 business days, depending on your bank or financial institution’s processing time. We appreciate your patience and understanding as the refund completes. Regards, MYTREX Global Team

Response from MYTREX GlobalDec 23, 2025

Dear Mei Yu Yeh, Thank you for reaching out here. Upon checking our records, we see that our customer support team did reply to your initial inquiry on November 21, 2025, via online chat, providing you with a direct link to purchase the additional Rakuno Fit Calf Massager you requested. The message was successfully delivered, as confirmed in our system. We understand that it's possible the message may have been missed or not received on your end due to email filters or notification settings. However, we want to assure you that our team did respond in a timely manner and did not ignore your request. We are always here to help. If you still need assistance ordering the additional leg or have any further questions, please feel free to contact our customer support team by emailing [email protected]. Thank you for your understanding. Best regards, MYTREX Global Team

Response from MYTREX GlobalSep 8, 2025

We just came across your review and sincerely apologize for the confusion. Our team did respond promptly to your email and provided a solution, but it may have ended up in your spam folder. Please reach out again at [email protected], and we’ll ensure your issue is fully resolved. We truly appreciate your understanding.